loss mitigation specialist.

The Loss Mitigation Specialists acts as the primary point of contact for homeowners experiencing significant financial hardship. This role is responsible for reducing potential losses by negotiating workout solutions for 60+ day delinquent mortgage accounts. You will manage a high volume of inbound and outbound activity, evaluating borrower financials to determine eligibility for relief options while ensuring strict adherence to investor and regulatory guidelines. If you or anyone in your network could benefit from this opportunity, please consider applying today!

salary: $29.65 - $39.22 per hour
shift: First
work hours: 8 AM - 5 PM
education: Bachelors

Responsibilities

• Serve as the lead point of contact for borrowers, providing expert guidance on loss mitigation options and foreclosure alternatives.
• Evaluate borrower financial statements and delinquency patterns to determine eligibility for options based on GSE (Fannie/Freddie), VA, or specific investor types.
• Cultivate customer understanding of mortgage terms and negotiate payment arrangements or workout solutions to resolve legal matters promptly.
• Resolve complex or escalated issues by conferring with leadership, internal departments, or legal counsel as necessary.
• Execute a high volume of manual and automated calls using a dialer system, maintaining a blend of inbound and outbound outreach.
• Proactively manage the mitigation pipeline, including mandatory forbearance follow-ups (e.g., every 7 days) and skip-tracing tasks.
• Manage high-volume After Call Work (ACW) with no dedicated administrative downtime; all system updates, emails, and tasks must be completed during or immediately following the call.

Skills

Loss Mitigation

Collections

Call Center

Fannie Mae

GSE

Qualifications

Years of experience: 2 years

Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

Any consideration of a background check would be an individualized assessment based on the applicant or employee's specific record and the duties and requirements of the specific job.