customer service rep.

We are hiring a customer service rep Griffin at $18/hr. Beyond administrative duties, you will analyze financial data to support management decisions and maintain accurate delivery schedules to assist with regional inventory management. When challenges arise, you will use your professional judgment to resolve complex service questions and handle customer complaints with a focus on quality and resolution. We are looking for candidates with three to five years of relevant customer service experience, specifically within a manufacturing environment. Proficiency in Microsoft Office—particularly Excel—and a basic understanding of accounting principles are essential for success.You will manage quotes, shipping, and MUST have SAP experience. Apply today to join our professional team!

salary: $17 - $18 per hour
shift: First
work hours: 8 AM - 5 PM
education: Associate

Responsibilities

• Analyze financial data by collecting, monitoring, and creating financial models for decision support
• Prepares all quotes, vets PO, ASE’s data sheet and creates Factory Order for production as required by the customer. Makes sure all information and updates pertaining to the production of the customer’s product is communicated to the ASE and customer.
• Assists customers and ASE’s in selection of roll material, or compound for the cover application.
• Responsible for communicating customer needs to Sales Field, Planning, Warehouses, and other Departments as needed.
• Handles and process Customer complaints, returns and allowances.
• Provides updates to customers on the status of their rolls in production while maintaining excellent communication skills.
• Handles the more technical or complex service questions from customers and applies judgment in resolving service or technical problems falling within established limits of authority and knowledge.
• Track shipments and proof of delivery as required.
• Maintain Estimated Sales Dates and Requested Dates on each order to assist in Inventory Management for assigned territories
• May provide work direction to others
• Performs other duties and projects as required by management.

Skills

SAP (2 years of experience is required)

Microsoft Office

Customer Service

Basic Computer Skills

Customer Relations

Answering Phones

Oral Communication

Inventory Auditing

Communication

Scheduling

MS Office

Working Independently

Basic Software Skills

Office Support

Decision Making

CUSTOMER ORDERS/SALES

Written Communication

Qualifications

Years of experience: 2 years

Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.