We are seeking a high-energy, detail-oriented Patient Service Representative to join our Voice Operations team at a premier healthcare facility in Falls Church, VA. This role is critical to the safety and efficiency of hospital operations, serving as the central hub for emergency communications and patient-facing support. If you thrive in fast-paced environments, possess sharp critical thinking skills, and are passionate about supporting clinical teams in life-saving moments, we want to hear from you.
Position Overview
- Location: Falls Church, VA (On-site)
- Compensation: $18.00 – $22.50 per hour (based on relevant years of experience)
- Schedule: Full-time (40 hours/week). 10-hour shifts on a rotating schedule and every other weekend.
- Shifts:
- 8am – 6:30pm rotating days and every other weekend
- 9pm - 7:30am rotating days and every other weekend
- Answer and process all emergency calls made to the High Reliability response center. Assess critical patient or security safety events and deploy medical and public safety teams according to strict protocols.
- Collaborate with clinical and security team members to manage resources during complex events. Draft and broadcast advisory alerts over PA and text systems.
- Triage calls from program patients with emergent healthcare needs, following escalation protocols to notify on-call team members.
- Support customer service lines, conduct equipment status checks, and participate in monthly downtime exercises.
- Compile shift reports and provide updates to incoming teams. Assist in coaching and mentoring new team members, serving as a first line of support in the absence of a shift leader.
- High School Diploma or GED (required).
- Minimum 1 year of experience in a fast-paced healthcare environment.
- Excellent oral and written communication skills with the ability to deliver clear instructions under pressure.
- strong Microsoft Office Suite skills and general tech-savviness.
- Ability to absorb multi-directional instructions and execute them quickly and accurately.
- Previous experience with emergency dispatching.
- Patient-facing healthcare experience.
- Experience working night shifts (helpful for understanding 24/7 operations).
The successful candidate will undergo a comprehensive 6-week training program on the day shift to ensure full proficiency with hospital protocols:
- Weeks 1–5: Monday – Friday (8:00 AM – 4:30 PM)
- Week 6: Monday – Friday (11:00 AM – 7:30 PM)
If this job is not for you, feel free to refer a friend.
Skills
- Patient Support
- Call Center Support
- EMR
- Telephone Etiquette
- Patient Scheduling
- patient access
- Healthcare System Navigation
- Appointment Scheduling
- HIPAA
- Patient Care Coordination
- medical
- Healthcare
- fast paced
- emergency
- ER
- EHR
- healthcare service
- patient service
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
