client service supervisor.

We are looking for a rockstar supervisor with experience working ing 3PL, Warehouse, or Transportation Operations. Must be a transparent leader who excels at conflict resolution, team collaboration, and keeping a cool head under pressure. 

• strong hands-on experience utilizing Microsoft Office (Word, Outlook), Smartsheets, and advanced Excel.
• The ability to look at operational data, pinpoint root causes of client issues, and implement structural fixes

Interested? Apply now!  * Flexibility needed between the hours of 6:00 AM to 6:00 PM * 

salary: $62,000 - $68,000 per year
shift: First
work hours: 7 AM - 4 PM
education: High School

Responsibilities

• Supervise, mentor, and direct the daily workflows of the Client Service Specialists.
• Balance and monitor the team’s queue and project workloads to ensure all client inquiries are resolved promptly and accurately.
• Serve as the primary point of contact for escalated client issues and complaints.
• Use strategic problem-solving to resolve major disruptions regarding orders, delivery dates, or billing.
• Onboard and train new client service staff on company support policies, proprietary systems, and industry procedures.
• Identify gaps in current workflows and proactively author, document, and distribute Standard Operating Procedures (SOPs) and resolutions for common client service issues.
• Foster a transparent environment by collaborating closely with the transportation, warehouse operations, and inventory departments to ensure seamless execution of client projects.
• Candidates must be willing to occasionally arrive early or stay late (with a footprint spanning 6:00 AM to 6:00 PM) to handle critical escalations, end-of-month surges, or to support shift crossovers.

Skills

Team Leadership (2 years of experience is required)

Workflow Management (3 years of experience is required)

Process Optimization (3 years of experience is required)

Qualifications

Years of experience: 3 years

Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.