client success partner.

The Client Success role is responsible for developing customer relationships that promote retention and loyalty. They work closely with customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction. Client Success role acts as an advocate for the customer and can provide the company with the voice of the customer. The role may provide technical support to customers with the goal of keeping customers satisfied. If you or anyone in your network could benefit from this opportunity, please consider applying today!

salary: $26 - $31 per hour
shift: First
work hours: 8 AM - 4 PM
education: Bachelors

Responsibilities

• Ensure all customers are fully engaged and obtain the value they expect from the products
• Execute meetings and events to educate and guide customers on products and services and its benefits to support customer buying selection
• Acts as a client advocate and may give input into process improvements, product design or additional tools customers need
• May help customers plan and understand the best ways to utilize their products based on the customer’s business needs.
• Notify process problems and challenges to the appropriate departments
• Follows procedures that optimize the customer’s experience.
• Updates and documents activities for new accounts into systems in an accurate and timely manner.
• Ensure at-risk customers are retained
• May gather feedback from customers and analyze customer data to identify the best practices
• May uncover sales leads that are handed off to sales and partners with sales to retain clients

Skills

Customer Relationship

Salesforce

Account Management

CRM

Oracle

Customer Success

Qualifications

Years of experience: 2 years

Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.