We are a globally recognized leader in manufacturing high-quality, heavy-duty transport vehicles and specialized industrial equipment. From airport ground support to oversized cargo transport, our products keep major global industries moving. We are looking for a reliable Customer Support Specialist to join our Miramar team and help our customers get the critical parts they need to keep their operations running smoothly.
Responsibilities:
- Answer customer inquiries, identify the precise technical parts needed, generate accurate quotes, and process incoming purchase orders.
- Partner closely with the shipping/receiving department to ensure parts are received and dispatched accurately and on time.
- Monitor freight and shipping costs to ensure efficiency and cost-effectiveness for both the company and our clients.
- Work with outside vendors to acquire parts quotes and specialized lists; maintain up-to-date recommended spare parts lists for clients.
- Follow up with customers to ensure total satisfaction, handle questions or complaints, and escalate critical issues to Operations when necessary.
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Education & Experience: An Associate’s degree in Business Administration PLUS 1–2 years of relevant work experience; OR
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4 years of related hands-on work experience; OR
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An equivalent combination of education and experience.
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Computer Skills: Good everyday computer skills (MS Office/Windows). Experience using Microsoft Dynamics and SalesPad (or a similar inventory, sales, or ERP software) is a huge plus.
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Math Skills: Ability to calculate everyday business numbers like discounts, percentages, and proportions.
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Soft Skills: Great communication and interpersonal skills, a strong eye for detail, the ability to multi-task, and a professional attitude.
Skills:
- Customer support
- Data Entry
- invoincing
- Billing
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
