salary: $52,000 - $55,000 per year
shift: First
work hours: 9 AM - 5 PM
education: High School
Responsibilities
- Interact with customers to address concerns, answer questions, and provide assistance while maintaining a positive, empathetic, and professional attitude.
- Track customer correspondence and accurately log key account information and customer data.
- Communicate with customers through multiple channels, including phone, email, and online portals.
- Ability to learn, navigate, and effectively utilize the company’s ERP system (Visual) to access customer information, process orders, track shipments, and support daily customer service activities.
- Resolve product or service issues by investigating complaints, ensuring resolution, and driving customer satisfaction.
- Collaborate and coordinate with multiple internal teams to meet customer needs.
- Continuously expand knowledge of company products and services.
- Meet or exceed performance targets, such as call volume, response time, and resolution efficiency.
- Adapt to new technologies, tools, and processes as they are introduced.
- Participate in ongoing training and development to enhance customer service skills.
- Contribute to team initiatives focused on improving customer satisfaction and retention.
- Provide feedback on management on recurring issues, customer concerns, and emerging trends.
Skills
Qualifications
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
