- Own and manage weekly billing processes to ensure accurate and timely submission to Finance
- Audit and validate delivery routes, stops, and service data across multiple systems to confirm billable activity
- Review and reconcile billable vs. non-billable stops, ensuring accuracy and compliance with client agreements
- Identify and capture additional revenue opportunities including revisits and value-added services tied to existing order numbers
- Validate third-party carrier/vendor invoices for accuracy and completeness
- Ensure all applicable charges are included in weekly incremental billing files
- Support revenue projections, forecasting, and financial analysis for operational leadership
- Monitor daily routing, dispatch activity, and route performance to ensure operational efficiency
- Partner with delivery teams to ensure accurate route execution and documentation
- Assist with carrier communication, compliance tracking, and issue resolution
- Support reporting, data analysis, and administrative functions in a fast-paced last mile environment
- Ensure high-quality customer interactions and strong relationship management
- Guide team in resolving complex customer issues with professionalism and urgency
- Maintain a strong focus on customer satisfaction and service delivery excellence
- 4+ years of customer service or operations experience, with at least 1 year in a leadership or lead role
- Minimum 1 year of dispatch/logistics experience (routing, monitoring routes, working with delivery teams)
- strong proficiency in Microsoft Office (Excel, Word, Outlook)
- Experience in a call center or high-volume operations environment preferred
salary: $17.99 - $18 per hour
shift: First
work hours: 8 AM - 5 PM
education: High School
Responsibilities
Core Responsibilities (Billing & Financial Oversight)
- Own and manage weekly billing processes to ensure accurate and timely submission to Finance
- Audit and validate delivery routes, stops, and service data across multiple systems to confirm billable activity
- Review and reconcile billable vs. non-billable stops, ensuring accuracy and compliance with client agreements
- Identify and capture additional revenue opportunities including revisits and value-added services tied to existing order numbers
- Validate third-party carrier/vendor invoices for accuracy and completeness
- Ensure all applicable charges are included in weekly incremental billing files
- Support revenue projections, forecasting, and financial analysis for operational leadership
Skills
Qualifications
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
