Your Impact & Opportunities:
- Guide and Support: Utilize excellent communication skills to explain complex claims processing information, walking clients through the start-to-finish process.
- Deliver Excellence: Manage 30-40 inbound customer service calls daily, strictly adhering to vital quality checkpoints—including identity verification and structured rapport-building.
- Optimize Workflows: Navigate multiple administrative systems and databases concurrently to process requests, dispatch forms, and collaborate seamlessly with claim examining teams.
- Problem Solve: Address complex customer inquiries swiftly, transforming challenges into positive resolutions within a dynamic, supportive remote work environment.
- Proven ability to actively listen, communicate with deep empathy, and assist individuals experiencing high-stress situations.
- Demonstrated technological proficiency with the capacity to maneuver through multiple databases and software applications efficiently.
- Commitment to maintaining precise documentation, data entry accuracy, and strict organizational confidentiality.
- Ability to effectively manage call volumes and prioritize tasks within a fast-paced environment.
- Compensation: $20.00 / hour.
- Location: Remote (Candidates must reside within a 90-minute commute of Richmond, VA).
- Schedule: Full-time (Specific shift hours to be determined during the interview process; Mondays and Tuesdays are peak volume days requiring back-to-back call management).
salary: $19 - $20 per hour
shift: First
work hours: 9 AM - 6 PM
education: High School
Responsibilities
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Skills
Qualifications
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
