Are you a natural leader who thrives in dynamic healthcare environments? We are seeking a reliable, hands-on Patient Access Assistant Supervisor to serve as an immediate administrative anchor for our Patient Registration department.
Operating during a high-volume departmental bridge phase, you will partner directly with the Patient Access Manager to stabilize complex scheduling, navigate an aggressive onboarding wave of new hires, and provide tactical leadership to a dedicated team of 30 staff positions. If you are a dependable problem-solver with a passion for operational excellence and workforce logistics, we want to hear from you!
What We Are Looking For (Minimum Qualifications)
- Experience: Requires 3–4 years of patient registration experience to ensure thorough familiarity with hospital and department policies, procedures, and supervisory skills.
- Education: A well-rounded knowledge of office clerical procedures and fundamental bookkeeping procedures (typically attained by successful completion of a high school business education program).
- Leadership Capabilities: Demonstrated leadership abilities with a proven, hands-on capability to build, organize, manage, and stabilize complex workforce shift rotations.
- Core Traits: solid leadership qualities, trustworthiness, and an impeccable track record for daily attendance and reliability.
- Software: Experience with Epic Systems software is highly preferred.
This is a full-time contract-to-hire position featuring a dedicated, clear pathway toward long-term, permanent integration after an initial 3-month (90-day) onboarding probationary assessment timeline. By stepping in during this critical bridge phase, your leadership will support 30 internal personnel lines, directly offset current vacancies and mid-tier leadership deficits, and make a tangible, visible impact by relieving executive stress loops.
Ready to Anchor Our Team? Apply today to take the next step in your healthcare leadership career!
salary: $28 - $32 per hour
shift: First
work hours: 8 AM - 5 PM
education: High School
Responsibilities
What You’ll Do (Principal Duties & Responsibilities)
As a hands-on leader, your day-to-day tactical operations will include:
- Workforce Scheduling & Coverage: Execute complex weekly schedules for 30 staff positions to ensure seamless coverage across all shifts, weekends, and holidays.
- Operational Agility: Dynamically reassign frontline personnel daily to handle short-notice callouts, sick leaves, and unexpected operational gaps.
- Onboarding Stabilization: Act as a stabilizing supervisor to guide a surging wave of new hires through their 2-week departmental orientation.
- Staff Leadership: Instruct and support team members in proper registration methodologies, compliance protocols, and customer service.
- Data Integrity: Monitor daily data capture flows, electronic health exchange enrollments, and insurance verifications for 100% accuracy.
- Bed Utilization: Partner with Clinical Nurse Managers to route patient documentation and coordinate data feeds to optimize hospital bed use.
- Time & Payroll: Monitor, audit, and report total hours worked by registration staff for accurate, punctual corporate payroll tracking.
- Process Improvement: Help implement departmental policy updates driven by third-party payer criteria to maximize overall staff output.
Skills
Qualifications
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
