In this role, you will balance commercial and residential accounts, resolve billing discrepancies, and maintain the vital data tracking systems that keep the department moving forward.
- Pay Rate: $25.00 to $27.25 per hour (based on experience)
- Contract Length: 1-year contract with the potential for extension or permanent hire
- Location: Columbus, Ohio (43215)
- Minimum of 3 years of hands-on collections experience.
- Intermediate to advanced proficiency with MS Excel for building and maintaining reports.
- strong negotiation, conflict resolution, and communication skills, with the ability to handle high-responsibility decision-making under pressure.
- Medical Insurance
- Dental Coverage
- Vision Plans
salary: $25 - $27.25 per hour
shift: First
work hours: 8 AM - 5 PM
education: Bachelors
Responsibilities
Responsibilities
- Manage Account Portfolios: Contact residential and commercial customers via telephone to negotiate payment plans and recover overdue balances.
- Resolve Disputes: Partner closely with customers and customer service teams to investigate and quickly resolve billing discrepancies.
- Track & Analyze Data: Build, update, and publish daily, weekly, and monthly accounts receivable (A/R) and collections reports.
- Optimize Recovery: Evaluate unpaid accounts to recommend next steps, including utility supply returns or placement with third-party collection agencies.
- Improve Processes: Document and monitor operating procedures to ensure full compliance with internal policies and applicable regulations.
Skills
Qualifications
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
