The analyst will develop and manage knowledge articles, monitor content effectiveness, analyze user behavior and search trends, and identify opportunities to improve self-service adoption, case deflection, and overall colleague experience. Working closely with HRIS, HR Shared Services, HR Centers of Excellence, Communications, and Technology teams, this role will help establish Workday as the authoritative source for HR information and support. This position is 100% Remote but you MUST work the CST time zone. Qualifications:
- Associate’s degree in related discipline or an additional 2 years of relevant experience in lieu of degree
- Experience with configuring Workday HCM and Workday Help.
- 3+ years of experience in HR operations, HR technology, knowledge management, digital experience, communications, or related disciplines
- 1+ years Global experience preferred
- Experience developing and managing content in enterprise systems.
- Experience with Microsoft tools and applications
- Analytical mindset with experience interpreting data and user feedback
- Self-motivated, organized and capable of proactively identifying, sourcing, and handling multiple projects to successful completion
- Advanced troubleshooting skills and a proactive approach to identifying and resolving issues
- Advanced computer skills: proficient with MS Outlook, Office, including Word, PowerPoint and Excel
salary: $84.29 - $86.8 per hour
shift: First
work hours: 8 AM - 5 PM
education: Associate
Responsibilities
- Create, publish, maintain, and retire Workday Help knowledge articles.
- Establish content standards, governance processes, and review cycles to ensure information remains accurate and compliant.
- Partner with HR functional teams to identify, document, and continuously improve knowledge content.
- Own content categorization, tagging, search optimization, and audience targeting.
- Ensure knowledge articles align with HR policies, procedures, and business processes.
- Identify opportunities to simplify HR processes through knowledge, guidance, automation, and self-service capabilities.
- Collaborate with Change Management and Communications teams to promote self-service adoption and awareness
- Coordinate translation and localization efforts for global content where applicable.
Skills
Qualifications
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
