What We’re Looking For
- Education: Associate’s degree in Education or Business Administration (or equivalent experience) required; Bachelor’s degree preferred.
- Experience: 3+ years in a contact center environment preferred, with a exceptional focus on customer service training and call center metrics.
- Skillset:
- Understanding of adult learning principles and interactive training techniques.
- Outstanding presentation, verbal, and written communication skills.
- Proficiency in Microsoft Office.
- Outstanding organization, attention to detail, and multi-tasking abilities under tight timelines.
- Understanding of adult learning principles and interactive training techniques.
- Mindset: A positive, self-motivated problem solver who thrives in a fast-paced environment and excels at motivating others!
- Benefits offer (dental, health, life and dissability)
- Based salary+ Other incentives (up to $200 monthly)
salary: $26 - $26.45 per hour
work hours: 9 AM - 6 PM
education: Associate
Responsibilities
As a Program Ready Trainer, you’ll be the spark that ignites team success! You’ll shape the employee journey from day one through hands-on learning, ongoing mentorship, and skill development.
- Lead & Inspire: Facilitate engaging, customer-focused training modules for small classes (up to 12 associates).
- Design & Deliver: Create high-impact educational materials, including interactive module summaries and engaging video content.
- Mentor & Support: Guide new hires as they onboard and provide continuous coaching and refresher training to existing team members.
- Partner for Impact: Work closely with leadership to identify training needs, track key performance metrics (KPIs), and evaluate overall training effectiveness.
- Stay Sharp: Serve as the Subject Matter Expert (SME), staying fresh by taking calls between training projects and keeping up with modern training delivery trends
Skills
- Active Listening
- Empathy
- Clarity in communicating
- Understanding of services
- Fluent in English
- Verbal Communication
- Perfect Attendance
- Typing Skills
- Telephone Etiquette
- Call Center Support (3 years of experience is required)
- Easily adaptable to change
- Manage a high volume of calls
- Able to use multiple systems
- Experienced Trainer (3 years of experience is required)
- Develop Training Material (3 years of experience is required)
- Powerpoint presentation skills (3 years of experience is required)
- Proficient in MS Office (3 years of experience is required)
- Able to work On-Site
Qualifications
- Years of experience: 3 years
- Experience level: Experienced
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
