This position is Monday through Friday with weekends off. We provide a competitive salary commensurate with experience, have 9 major holidays scheduled off annually - with pay, provide a robust health care and benefits package; in addition to, a bright, modern work space with optional stand-up desk capability.
salary: $22 - $34 per hour
shift: First
work hours: 8 AM - 4 PM
education: High School
Responsibilities
Job Responsibilities / Tasks include:
- Working in a call center environment focused on handling calls daily within expected performance metrics, handle times, and volume.
- Reviewing claims using the adjudication process established by department and within company guidelines.
- Reviewing and verifying repair costs using standard "national labor and parts guides" (including labor rates and time) to ensure estimates are within approval guidelines.
- Verifying, analyzing, and investigating repair information to determine if coverage is within the guidelines of the service contract.
- Retrieving information from company systems and communicating information back to the customers, dealers, repair facilities, and vendors in a clear and concise manner.
- Determining the appropriate authorization amount based on contract guidelines via the use of good judgment combined with mechanical knowledge.
- Documenting all interactions, research, verifications and other claim-related information in the claim administration system.
- Ability to communicate effectively by telephone and email with retail and wholesale customers, repair facilities, and non-related parties using good customer service skills.
- Working pro-actively and cohesively as a member of the claims team.
- Attending training seminars and/or continuing education.
- Maintaining high customer service requirements and productivity standards.
- Working with management on specific issues as requested.
Skills
Qualifications
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
