- Track and trace drivers within the dedicated American Honda Network.
- Provide support to drivers regarding service, equipment, and delivery issues.
- Analyze operational reports and data using software systems (including Samsara and Matrix TMS).
- Communicate proactively with internal stakeholders, dealerships, and customers regarding delivery delays and service impacts.
- Process documents for accuracy, ensuring compliance with customer procedures and company policies.
- Foster productive business relationships with customers, assisting with account management and service needs.
- Tuesday – Saturday: 2:30 AM – 11:00 AM
- Off Days: Sunday and Monday
salary: $21.99 - $22 per hour
shift: Third
work hours: 2:30 AM - 11 AM
education: High School
Responsibilities
- Tracking & Tracing Drivers in dedicated American Honda Network
- Provide Support to Drivers for service issues, equipment issues, delivery issues, etc.
- Contact Drivers for follow-up on delivery concerns
- Provide Email Communication to field / customer / internal stakeholders on service delay impacts to parts delivery
- Utilize Samsara system to aid in tracking & tracing drivers
- Utilize Matrix TMS to view routes
- Receives and processes documents for accuracy, which requires complex knowledge of customer locations and procedures
- Monitor and review operational data in multiple software systems and applications, identifies potential operational or service concerns, and resolves with the appropriate groups
- Tracks dedicated drivers making dealer deliveries in multiple locations and provides timely support and communication to appropriate parites on service delays.
- Ensures compliance with company policies and procedures and a safe and effective work environment; assists others with understanding operational items
- Develops critical relationships with internal or external customers, assists with account management such as maintaining customer profiles, details and service needs
- Performs other duties as assigned
The essential functions of this role include:
Skills
Qualifications
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
