Job summary: Position Overview/Summary: An Insurance Solutions Specialist is responsible for providing exceptional insurance services to policyholders, agents, and other stakeholders via Inbound/outbound phone calls, emails, fax and/or other communication channels. The successful employee in this role has the ability to take a consultative approach listening to clients’ needs, understanding their unique situations, and tailoring insurance solutions accordingly. They build relationships based on trust, ensuring clients receive the right coverage for their unique needs. They proactively look for opportunities to increase the value proposition of the CSC and independently seek out opportunities to meet the needs of the policyholder.
Responsibilities:
- Through a comprehensive account review process, be able to effectively and accurately explain those products and coverages to policyholder and answer any questions.
- Successfully offer products and coverages to meet policyholder needs
- Process transactions and have consultative conversations to respond to policyholders’ stated needs, identify unstated needs and take appropriate action to ensure a well-rounded account.
- Accurately relay information and make decisions using established underwriting guidelines, procedures, and philosophy for states in which we are licensed to do business.
- Must use established guidelines and techniques such as timeliness, quality, and effectiveness to respond to all inquiries.
- Recommend and/or sell additional or increased coverage in appropriate situations and within specified carrier guidelines. Provide insurance quotes to policyholders as required.
- Review incoming correspondence, request additional details when needed and draft written communications in response to service requests received from policyholders and agents within current service level guidelines.
- Independently interpret and verify coverages and data. Documents each interaction and enters information into multiple systems with accuracy and concision.
- Adherence to Workforce Management is required. Up to ninety percent (90%) of the role is time spent on the phone.
- Active Listening
- Insurance
- Empathy
- Interpersonal Sensitivity
- Typing Skills
- Follow-up
- Telephone Etiquette
- Basic Computer Skills
Qualifications
- Years of experience: 4 years
- Experience level: Experienced
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
