At our state-of-the-art facility in Gray, TN, we manufacture high-reliability circuit boards that power today’s innovative technologies. We are looking for a high-energy, detail-oriented Customer Account Manager to serve as the ultimate Voice of the Customer.
In this pivotal role, you won't just manage accounts—you will own the customer journey. You will act as the vital bridge translating customer expectations, project timelines, and technical requirements directly to our internal engineering, production, quality, and shipping teams to ensure flawless execution.
What You’ll Do
- Champion the Customer: Serve as the primary, trusted point of contact for our key client accounts, building long-term, high-value relationships.
- Bridge the Gap: Translate customer specifications, orders, and change requests into actionable plans for internal stakeholders in Production, Quality, and Shipping.
- Drive Solutions: Lead cross-departmental coordination to proactively resolve roadblocks, track production schedules, and ensure on-time delivery.
- Manage Project Lifecycles: Monitor customer orders from intake and quotation through manufacturing and final delivery.
- Communicate Proactively: Keep customers updated with clear, timely information regarding order status, lead times, and potential issues before they arise.
- Experience: 3+ years in account management, customer success, or project coordination within a manufacturing or technical production environment (PCB/Electronics manufacturing experience is a huge plus!).
- Communication Skills: Exceptional written and verbal communication skills; ability to advocate for customer needs while collaborating effectively with internal teams.
- Problem-Solving Mindset: A proactive trouble-shooter who stays calm under pressure and thrives in a fast-paced setting.
- Technical Aptitude: Ability to read purchase orders, understand manufacturing workflows, and quickly grasp technical specifications.
- Organization: Superior task-management skills with high attention to detail.
shift: First
work hours: 8 AM - 4 PM
education: High School
Responsibilities
Voice of customer
The essential functions of this role include:
- working in a smoke free environment
Skills
- Account Management
- Telephone Etiquette
- Follow-up
- Business operations
- CRM
- Basic Software Skills
- Customer Relations
- Customer Service
- Customer support
- CUSTOMER ORDERS/SALES
- Answering Phones
- Customer Relationship Management
- Handling Confidential Information
- Problem Solving
Qualifications
- Years of experience: 1 year
- Experience level: Experienced
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
