In this high-impact, on-site role, you will work directly within a busy hospital setting to guide patients and their families through the process of securing vital healthcare coverage. Acting as a trusted advocate, you will interview clients, review medical records, and navigate Medicaid and SSI application processes to ensure patients receive the maximum benefit coverage available to them.
If you thrive in a face-to-face environment, possess a strong understanding of medical terminology, and excel at building collaborative relationships with hospital staff and government caseworkers, this role offers an exceptional platform to apply your administrative expertise toward meaningful community service. You will work a consistent Monday through Friday daytime schedule, allowing you to maintain a healthy work-life balance while making a tangible difference in patients' lives every single day.
salary: $22.65 - $22.66 per hour
shift: First
work hours: 8 AM - 5 PM
education: High School
Responsibilities
Position Summary:
Assists hospital patients in obtaining maximum benefit coverage by completing state and federal program applications, reviewing medical records, and tracking claim approvals in a fast-paced clinical setting.
Key Responsibilities:
- Interview clients in a hospital environment to determine eligibility for Medicaid, SSI, and other state or federal benefit programs.
- Complete and process program applications, reviewing medical records to expedite benefit approvals.
- Maintain clear communication with government caseworkers and hospital personnel regarding claim statuses.
- Document client interactions and application progress across internal and hospital database systems.
- High School Diploma or GED required.
- 1+ years of customer service experience, ideally within a healthcare or clinical setting.
- Knowledge of medical terminology and the ability to interpret information within medical records.
- strong written and verbal communication skills across diverse educational and socioeconomic backgrounds.
- Computer proficiency, including MS Office (Word, Excel, Outlook).
- Preferred: Fluency in both English and Spanish.
Skills
Qualifications
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
