warranty claims specialist.

Are you a self-motivated customer service person who takes pride in owning projects from start to finish? Randstad is recruiting for a Warranty Specialist to step into a fast-paced role where your initiative and eye for detail directly impact our business success. In this position, you will be the primary link between customers, vendors, and internal teams—managing warranty claims and returns. If you excel at staying ahead of deadlines and delivering exceptional service to every client and vendor you connect with, we want to talk to you!

salary: $41,000 - $50,000 per year
shift: First
work hours: 8 AM - 5 PM
education: High School

Responsibilities

• Prepare, process, and track all warranty claims and customer RMAs accurately across multiple locations, ensuring fast turnaround times and full alignment with vendor standards.
  
  
• Serve as the main point of contact for claim status updates, working directly with customers and suppliers to ensure clear communication and documentation.
  
  
• Post warranty credits, reconcile receivables against accounting schedules, and actively manage open claims to secure timely payments.
  
  
• Analyze rejected claims, make swift corrections for resubmission, or obtain proper sign-offs for write-offs when necessary.
  
  
• Keep warranty tracking systems up-to-date, organized, and compliant from initial request to final payout.
  
  
• Pitch in with general administrative tasks and phone coverage once daily warranty priorities are fully managed.
  
  

Qualifications

• At least 2 years of hands-on experience processing and managing warranty claims.
  
  
• High school diploma or GED equivalent.
  
  
• Proven track record in customer service, sharp numerical proficiency, and top-tier organizational skills.
  
  
• Proficient computer literacy, especially with spreadsheets and core office applications.
  
  
• Exceptional written and verbal communication skills to interface confidently with internal teams, vendors, and clients.
  
  

The essential functions of this role include:

working in a smoke free environment

Skills

Warranty Claims (2 years of experience is required)

Customer Service (2 years of experience is required)

Microsoft Excel (2 years of experience is required)

Data Entry (2 years of experience is required)

Parts

Qualifications

Years of experience: 2 years

Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.