Successful candidates will possess great critical thinking abilities, excellent communication skills, and a passion for advocating on behalf of customers. They must be comfortable managing a high volume of inbound and outbound interactions across multiple channels, including phone, email, and AI-enabled customer engagement tools. Qualifications:
- 2+ years of Contact center or customer support experience handling significant call and email volumes
- Experience supporting complex customer accounts and sensitive customer situations
- Demonstrated ability to meet productivity, quality, and customer satisfaction metrics
- Experience working in healthcare, pharmaceutical distribution, financial services, or other service-intensive industries preferred
- Track record of collaborating with internal partners to resolve customer issues quickly and effectively
salary: $25 - $30 per hour
shift: First
work hours: 8 AM - 5 PM
education: High School
Responsibilities
- Customer-first mindset with a commitment to delivering a white-glove service experience
- Proven success in a high-volume call center, customer service, collections, healthcare, or contact center environment
- Solid problem-solving and critical-thinking capabilities - work towards building solutions
- Ability to de-escalate customer concerns and drive issues to resolution
- Superb verbal and written communication skills
- Excellent multitasking ability across multiple systems and communication channels
- Ability to prioritize competing demands while maintaining accuracy and quality
- High level of accountability, professionalism, and ownership
- Adaptability in a dynamic, continuously evolving environment
- Experience leveraging technology, automation, and AI-enabled tools to enhance customer interactions
Skills
Qualifications
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
