- Overseeing daily workflow of both full-time and part-time employees
- Handling complex customer relationships and remittance processing performance to maximize high productivity and excellent quality
- Effectively utilizing teamwork and leadership behaviors to create a highly engaged environment
- Ensuring that all customer and bank guidelines, policies, and procedures are followed as they relate to operations, internal audit and security, and general management practices
- Scheduling feedback and counseling with associates to ensure optimal performance
- Must be able to adapt and handle change effectively
salary: $23.79 - $23.8 per hour
shift: First
work hours: 7 AM - 3:30 PM
education: Bachelors
Responsibilities
- Team Leadership & Oversight: Direct daily operations, assign work tasks, and ensure the team meets performance targets and operational goals.
- Performance Management: Conduct regular performance evaluations, provide constructive feedback, and deliver coaching or corrective action plans as needed.
- Training & Onboarding: Facilitate the onboarding process for new hires and ensure ongoing training and professional development for current staff.
- Attendance & Scheduling: Manage team schedules, approve time-off requests, and track attendance in alignment with company policy.
- Quality Control: Monitor workflow quality, ensuring all work output adheres to established standards, safety protocols, and company procedures.
- Conflict Resolution: Address and resolve workplace issues, employee grievances, and interpersonal conflicts in a professional and timely manner.
- Communication & Reporting: Act as a liaison between management and frontline staff, communicating company updates, policies, and operational metrics.
- Resource & Inventory Management: Oversee the equipment, tools, and supplies necessary for the team to complete their daily tasks efficiently.
- Process Improvement: Identify operational bottlenecks and suggest updates to workflows to enhance productivity and service quality.
- Policy Compliance: Ensure strict adherence to company policies, industry regulations, and labor standards across all team operations.
The essential functions of this role include:
Skills
Qualifications
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
