- High school diploma or equivalent.
- At least 1 year of relevant experience, preferably in customer service, accounts receivable, order processing, or a related administrative role.
- Working knowledge of Generally Accepted Accounting Principles (GAAP) and applicable regulatory requirements.
- Customer service and communication skills.
- Excellent attention to detail, organization, and follow-through.
- Ability to research account issues, identify discrepancies, and communicate solutions clearly.
- Proficiency with Microsoft Excel, including pivot tables, charts, and complex formulas.
- Ability to work effectively with customers, sales professionals, and cross-functional teams.
- Experience with Salesforce or similar CRM/account management systems is a plus.
salary: $20 - $22 per hour
shift: First
work hours: 8 AM - 5 PM
education: High School
Responsibilities
- Serve as a primary point of contact for assigned customers regarding accounts receivable, orders, invoices, and general account questions.
- Respond promptly and professionally to customer phone calls and emails, researching issues and providing timely resolutions.
- Research customer accounts to explain open invoices, short payments, credits, and other account discrepancies.
- Support collection activities by following established aging, delinquency, and collection procedures.
- Research missing invoices and provide customers with invoice copies and other requested documentation.
- Process customer orders and respond to general order inquiries, providing first-level customer support.
- Work closely with Sales Teams and internal Accounts Receivable and Customer Account Services teams to resolve issues and complete required documentation.
- Maintain accurate account documentation and ensure necessary paperwork is completed and routed appropriately.
- Assist with accounts receivable functions across assigned customer accounts.
- Respond to inbound customer calls and cases while minimizing unnecessary transfers.
- Use Salesforce and other systems to document customer interactions and account activity.
Skills
Qualifications
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
