Your Impact & Responsibilities:
- Lead & Develop a High-Performing Team: Mentor, coach, and develop a dedicated team of client service specialists. You will be responsible for fostering a culture of excellence, providing ongoing training, and empowering your team to deliver exceptional results.
- Own the Client Relationship: Serve as the senior point of escalation for all client matters, from complex orders to critical inquiries. You will build and maintain strong relationships, becoming a trusted partner and advocate for our clients.
- Strategic Problem Solving: Don't just solve problems—prevent them. You will identify and analyze recurring issues, diagnose root causes, and drive the process improvements necessary to enhance service, efficiency, and client retention.
- Command the Resolution Process: Take decisive ownership of client challenges. You will navigate complex situations that require deviation from standard procedures, architecting the best possible solutions and ensuring swift, effective follow-through to guarantee client satisfaction.
- A Leader Under Pressure: You are unflappable and thrive in a dynamic, fast-paced environment. You remain calm, focused, and decisive when faced with unexpected challenges.
- Unwavering Client Focus: You have a genuine passion for client success and a track record of turning difficult situations into positive experiences.
- Expertise & Experience: You possess 3-5 years of high-level client service experience, ideally with a strong understanding of freight forwarding principles.
- Inspirational Communication: You are a master of active listening and de-escalation. You can articulate complex information clearly and confidently to clients, team members, and leadership.
- A Drive for More: You are a proactive, multi-tasking powerhouse who is not satisfied with the status quo and is constantly looking for ways to improve processes and results.
We believe that high performance deserves significant rewards. We invest in our leaders and provide a robust benefits package designed to support your career and well-being.
- Performance-Based Rewards: Aggressive Quarterly Incentive Plan.
- Work-Life Balance: A generous 17 days (136 hours) of flexible Paid Time Off annually.
- Comprehensive Benefits: Excellent Medical, Dental, and Vision coverage.
salary: $62,400 - $64,480 per year
shift: First
work hours: 7:30 AM - 4 PM
education: High School
Responsibilities
The essential functions of this role include:
Skills
Qualifications
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
