2nd shift client service lead.

The Client Service Lead in Logistics is a pivotal role responsible for orchestrating an exceptional customer experience by leading a team of client service representatives and acting as the primary point of contact for key accounts. This individual will ensure seamless communication and operational execution between clients and our logistics operations. The ideal candidate will be a proactive problem-solver with a understanding of logistics principles and a passion for fostering long-term client relationships. This role requires a blend of leadership, customer advocacy, and in-depth knowledge of the supply chain to ensure client satisfaction and operational excellence.

salary: $60,000 - $64,000 per year
shift: Second
work hours: 3:30 PM - 12 AM
education: High School

Responsibilities

Key Responsibilities

• Lead, mentor, and manage the daily activities of the client service team.
  
  
• Serve as the main point of contact and build relationships with key clients.
  
  
• Oversee daily client service operations, including order management, shipment tracking, and timely issue resolution.
  
  
• Collaborate with internal operations and transportation teams to meet and exceed client expectations.
  
  
• Identify and implement process improvements to enhance the client experience.
  
  
• Monitor client service performance metrics and conduct regular business reviews.
  
  

Qualifications

• Bachelor’s degree in Logistics, Business, or a related field.
  
  
• 3-5 years of experience in logistics or supply chain client service.
  
  
• Proven experience in a leadership, supervisory, or mentorship role.
  
  
• Proficiency with logistics software, specifically Transportation Management Systems (TMS) or Warehouse Management Systems (WMS).
  
  
• Excellent communication, leadership, and problem-solving skills.
  
  
• Ability to manage multiple priorities in a fast-paced environment.
  
  

The essential functions of this role include:

working in a smoke free environment

wearing steel toe shoes

manual lifting up to 20lbs

working up to 8 hrs of overtime per week

Skills

Client Service

Follow-up

Telephone Etiquette

Interpersonal Sensitivity

Customer Service

Providing Feedback

Influencing

Typing Skills

Leading

Basic Software Skills

Qualifications

Years of experience: 5 years

Experience level: Manager

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.