- Serve as the primary point of contact for WMS-related inquiries and system issues, ensuring smooth daily warehouse operations.
- Provide first-level helpdesk support for desktop issues, including troubleshooting hardware, software, and connectivity problems for WMS end-users.
- Actively manage support requests via heavy email and phone support, logging and tracking issues to resolution.
- Assist with the configuration and maintenance of Wireless Networks and RF gun operation to maintain system uptime.
- Conduct basic research and utilize resourcefulness to resolve complex technical or system-related challenges.
- Collaborate effectively with team members and other departments to address shared operational goals.
shift: First
work hours: 8 AM - 5 PM
education: High School
Responsibilities
Control and provide timely and appropriate RF gun’s use feedback, Ensures that user’s knowledge of the WMS
remains current with system changes.
Responsible for over 300 RF gun inventory including: set up, troubleshoot and fix or send out to be repaired of all
RF guns to assure their availability and readiness.
Responsible for testing new applications, upgrades and implementation for production environment.
Responsible for SendSuite Computers system to be ready in all sites.
Responsible for set up computers in main locations as well outside locations.
Responsible for be liaison between our supplier advantages vendor if any issues occurs.
Responsible for Creating systems users,
Responsible for resetting passwords for end-user on each different systems,
Responsible for ensure that all outside warehouse (Coppell, Columbus, New Jersey & Canada) are working in peak
performance.
The essential functions of this role include:
- working in a smoke free environment
- manual lifting up to 50lbs
- working weekends
Skills
- Following Instructions
- Maintaining Records
- Google for Business Suite
Qualifications
- Years of experience: 2 years
- Experience level: Experienced
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.