Come work for one of the largest and oldest healthcare service companies in the nation, and largest pharmaceutical distributor in North America delivering 1/3 of all medications used ever day. The company has been ranked on Fortune 500's "Most Admired Companies" list, as well as earning a spot on the list of most community-minded companies in America. With positions across the US, you are sure to find a location that fits your needs.
Work schedule (days & time): M-F - 9am - 5:30pm (training); M-F - 11:30am - 8:00pm EST (permanent shift)
Qualifications: Active registered pharmacy tech in NC. Excellent customer service and technology skills.
Hybrid position once training has been completed: 2 days in the office and 3 days remote. Training is completed entirely in the office.
Duties:
Primary resource for inbound telephone calls to minimize workflow interruptions due to non-clinical related customer inquiries, such as general prescription status or financial information.
Handle inbound and outbound calls to schedule medication delivery and payment so that accurate information is included in their profile and distribution can successfully send their package in a timely manner.
Directly responds to customer inquiries when appropriate or routes calls to the appropriate staff to ensure prompt resolution/customer satisfaction.
Update concise progress notes to ensure other roles within the workflow are able to quickly assess the status of the referral.
Provides customer service through manipulation of management information system to answer questions regarding refill needs, providing status of pending/shipped prescriptions, verify insurance information and provide copies of invoices upon request.
Answer patient questions and concerns during refill scheduling and transfer to the clinical team (pharmacists and nurses) when appropriate
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
pharmacy tech.
- posted 7 days ago
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