Job Purpose:
As a Systems Administrator I, you will be a key player in supporting MPW's HelpDesk by resolving advanced Internet and video customer issues. Your primary responsibilities will include the setup and configuration of commercial edge equipment, along with the administration and maintenance of critical infrastructure resources. You will work closely with System Administrator II and Sr. Network Engineers, playing a crucial role in ensuring network integrity and overall security.
Key Responsibilities:
- Customer Support & Troubleshooting: Handle escalated calls from the Help Desk, providing expert support to resolve customer issues related to Internet, IPTV, voice service (VoIP), email, DNS, DHCP, and other related services.
- Residential & Business Class Services:
- Perform routine maintenance on Internet, IPTV, voice services (VoIP), LTE, and MachLink email distribution systems.
- Collaborate with NOC Technicians to maintain NOC equipment, networks, and systems.
- Assist with the installation and configuration of new or upgraded systems for Business Class accounts.
- Upgrade system firmware and/or equipment as needed and monitor deployed equipment and systems.
- Enterprise Level Services Assistance:
- Support maintenance on Internet, voice services (VoIP), Metro Ethernet, and distribution systems.
- Work with NOC Technicians to maintain NOC equipment, networks, and systems.
- Assist with the installation and configuration of new or upgraded systems for enterprise accounts.
- Upgrade system firmware and/or equipment as directed and monitor deployed equipment and systems.
- Infrastructure Administration:
- Ensure appropriate maintenance on systems, including management, troubleshooting, and event alarm monitoring.
- Assist with the installation of new network and system technologies.
- Monitor and maintain baseline operational levels for all network and server systems.
- Communications Security Programs:
- Maintain network security assets such as mail filters and IDS/IPS devices.
- Provide assistance in vulnerability assessments and identify potential improvements in the security environment.
- Other Duties: Act as a backup for the Systems Administrator II and assist with corporate telephony services as needed.
Knowledge:
- Bachelor's degree in Information Technology, Networking, or Engineering, or an equivalent combination of education and experience.
- Minimum 2 years of networking experience (current industry certifications preferred).
- Previous experience with server software and hardware; troubleshooting and repair experience preferred.
- Working knowledge of wireless/point-to-point and point-to-multi-point technologies.
- Experience with LAN/WAN technologies, including switching and routing, fiber optic networks, and Metro Ethernet solutions.
- Experience with GPON standards.
- Experience working with server operating platforms such as Unix, Linux, Microsoft, VMware, and Mac OS.
- Excellent verbal and written communication skills.
- Exceptional interpersonal and listening skills, with the ability to build productive professional relationships and foster a team atmosphere.
- Strong judgment and reasoning skills.
- Proficiency in problem identification, analysis, and solving.
- Ability to work effectively as part of a team, both as a leader and a member.
- Ability to work independently, prioritize tasks, manage multiple assignments, meet deadlines, and adjust work priorities.
- Ability to develop, read, and interpret drawings, schematics, specifications, and technical manuals.
- Ability to distinguish colors.
- Must possess a valid driver's license.
- Must be able to attend work on a regular basis, work overtime as needed, and participate in a rotating stand-by schedule.
- Must maintain a method of communication to be contacted by MPW outside normal work hours.
This role is primarily performed in an office environment, with occasional visits to an industrial coal-fired power plant or outside job sites. The ability to climb ladders and work from elevated platforms for extended periods under various weather conditions is required. Must comply with all safety and site rules at all locations. Participation in WorkSTEPS is required.
location: Muscatine, Iowa
job type: Permanent
salary: $74,000 - 93,000 per year
work hours: 9am to 5pm
education: Bachelors
responsibilities:
?? Core Responsibilities
- Handle advanced customer issues (Internet, IPTV, VoIP, DNS, DHCP, email)
- Support and maintain residential and business-class internet and video services
- Maintain and upgrade firmware/equipment for customer-facing systems
- Monitor, install, and configure systems and equipment for Business and Enterprise accounts
- Perform infrastructure administration and network/system troubleshooting
- Maintain baseline operational levels and event/alarm monitoring
- Assist in maintaining and improving network security (mail filtering, IDS/IPS, vulnerability assessments)
- Support and maintain NOC equipment
- Provide backup support to Systems Administrator II
- Assist with corporate telephony and perform other assigned duties
qualifications:
? Required Qualifications
- Bachelor's degree in IT, networking, or engineering or equivalent experience
- 2+ years of networking experience (certifications preferred)
- Experience with:
- LAN/WAN, switching, routing, fiber optics, Metro Ethernet
- Server operating systems (Unix, Linux, Windows, VMware, Mac)
- Wireless and point-to-point/multi-point technologies
- GPON network standards
- Previous server hardware/software troubleshooting experience preferred
skills: ? Tech Stack / Technologies
- Operating Systems:
- Unix
- Linux
- Microsoft Windows
- VMware
- Mac OS
- Network Technologies:
- LAN/WAN (switching and routing)
- Fiber Optic Networks
- Metro Ethernet
- GPON (Gigabit Passive Optical Network)
- DHCP, DNS, VoIP, IPTV
- LTE, MachLink email systems
- Point-to-point and point-to-multipoint wireless technologies
- Infrastructure & Security:
- IDS/IPS systems
- Mail filters
- Vulnerability assessments
- Server software and hardware
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
