GENERAL DESCRIPTION:
We are seeking a customer relationship management (CRM) Administrator/Project coordinator with Oracle Service Cloud experience and experience coordinating medium projects.
In this dual role, you will manage and enhance our CRM system and coordinate various projects to ensure efficient planning and execution. You will play a key role in CRM development, integrations, and overall process improvement.
location: Atlanta, Georgia
job type: Contract
salary: $50 - 55 per hour
work hours: 8am to 5pm
education: Bachelors
responsibilities:
JOB RESPONSIBILITIES:
CRM Administration
Configure and maintain CRM settings, user profiles, workspaces, workflows, message templates, surveys campaigns, databases and permissions.
- Assists in testing and verification for internal custom code and vendor software releases, patches, and add-ons.
- Collaborates with the Contact Center and Business Analysts team to proactively identify and recommend operational improvements, enhancements and system customizations that meet business needs and ensure solutions that are usable, scalable, and easy to maintain.
- Assist the technical leads and work with technical and functional staff within CRM team as well as developers, database and systems administrators to ensure system availability along with performing regular testing of business continuity plans.
- Manage data integrity, including imports, migrations, integrations and data cleanup.
- Responsible for providing application administration, troubleshooting and support for information technology projects, applications and systems. This includes code migration, change control, application security, performance and availability.
- Develop and maintain Intelligent Advisor interviews within the Oracle Service Cloud suite.
- Coordinate project timelines, deliverables, and resources across multiple teams.
- Maintain project documentation, including Business Requirement Documents, test plans, test results, project plans, and meeting notes.
- Schedule project meetings to ensure timely updates and issue resolution.
qualifications:
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:
- Strong proficiency with CRM administration, data management, reporting tools, campaigns, surveys, Intelligent Advisor.
- Strong proficiency with HTML, CSS, and JavaScript.
- Effective written and verbal communication skills.
- Strong interpersonal, analytical, and organizational skills.
- Familiarity with project management software (e.g., Jira, Trello, Confluence, Asana).
- Advanced knowledge in in Microsoft Office using Microsoft Excel, Microsoft Word and PowerPoint.
skills: MINIMUM ENTRY QUALIFICATIONS:
- 2-3 years of related experience in CRM administration (e.g., Oracle Service Cloud, Salesforce, Microsoft Dynamics, or similar).
- 1-2 years of experience in project coordination or project management
- Prior public sector experience.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
