This is going to be a specialized L2 role that will be working in our Quality Assurance (QA) function; they will be more focused on SOC KPIs/metrics/reporting than active incident work.
Assisting in QA duties across all SOC shifts to ensure timely reporting and tracking of all SOC issues for management review. This additional support in QA will ensure greater capacity in review and scope of coaching efforts.
location: Chicago, Illinois
job type: Contract
salary: $45 - 55 per hour
work hours: 8am to 5pm
education: Bachelors
responsibilities:
- Part of the global IT security team working closely with the US SOCs teams.
- Performs a combination of duties in accordance with departmental guidelines.
- Queue admin (execution, oversight, and delegation).
- Case review and quality assurance.
- Metrics review and reporting.
- Assist in case work as needed.
- Management updates on daily issues and impact.
- Maintain scheduled weekly/bi-monthly/monthly QA meetings with L2 and L3 analysts.
- Coordinate Roundtable topics/training and lunch & learn sessions.
- Conduct analysis review of junior staff for quality control; mentor junior staff to encourage career growth and development.
- Collaborate with SOC, Intelligence, Incident Response and Enterprise Security Teams for incident investigations and hunt missions when possible.
- Identify visibility gaps in the network and recommend solutions.
- Develop, maintain and update playbooks, process, and detection capabilities based on real-time feedback from investigations.
- Articulate security incident details to business stakeholders and non-technical individuals.
- May perform additional duties as assigned
qualifications:
- Familiarity with SOC operations, scheduling, and tools including SIEM, SOAR, and DFIR products.
- Knowledge of the incident response lifecycle and cyber security leading practices.
- SLA calculations and KPI tracking experience.
- Solid understanding of security policy construction and publication.? ?
- In-depth knowledge of regulations (i.e., SOX, privacy, etc.) and internal controls as they apply to IT.? ?
- Ability to influence change in corporate understanding and adoption of information security concepts.? ?
- Experience in technical writing and knowledgebase management and administration.
- Proven solid analytical and problem solving skills.? ?
- Excellent communications and interpersonal skills and the ability to work effectively with peers, IT management and staff, and internal/external business partners/clients.
- Experience in coaching and reporting findings to assist in team growth.
- Ability to manage various technical projects to completion with limited oversight.? ?
- Advanced computer skills including Microsoft Office suite and other business related software systems (Excel or similar spreadsheet and database applications experience is a must).? Other technologies will apply dependent on business area supported.
- Preferred insurance industry knowledge.
skills:
Assisting in QA duties across all SOC shifts to ensure timely reporting and tracking of all SOC issues for management review. This additional support in QA will ensure greater capacity in review and scope of coaching efforts.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
