Are you a strategic leader with a passion for driving customer success in the technology lifecycle? We are seeking a CX Practice Lead to shape and grow our client's Customer Experience (CX) practice, leveraging industry-leading frameworks. In this high-impact, client-facing role, you will empower clients to adopt, expand, and realize the full value of their technology investments. This position combines customer success strategy, technical project management, and practice development.
The company offers a comprehensive benefits package that includes Medical/Dental/Vision insurance, 401(k) plan with match, performance bonus eligibility and professional development opportunities.
location: Clive, Iowa
job type: Permanent
salary: $100,000 - 130,000 per year
work hours: 8am to 5pm
education: Bachelors
responsibilities:
- Lead the CX practice vision, strategy, and execution, ensuring alignment with lifecycle methodologies.
- Serve as a trusted advisor to clients, guiding them through adoption, expansion, and renewals.
- Partner with cross-functional teams including Account Management, Inside Sales, Project Management, Service Delivery, and Engineering to ensure client success and drive measurable business outcomes.
- Develop and deliver customer success playbooks, adoption frameworks, and outcome-based success plans.
qualifications:
- 3+ years of experience in Customer Success, IT Service Delivery, or Technical Project Management.
- Strong understanding of Cisco CX frameworks (CX Cloud, Lifecycle Advantage, Success Tracks).
- Proven Technical Project Management experience leading cross-functional IT initiatives
skills:
- Customer Success Strategy
- Practice Development
- Cisco CX Frameworks
- Enterprise Agreements (EA)
- Lifecycle and Asset Management
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
