A startup in the medical device industry is seeking a proactive and technically skilled Customer Support Engineer. This is a crucial role on a small, two-person team where you'll be responsible for providing Level 1 to Level 3 internal support. The ideal candidate will be a self-starter with a positive attitude, ready to take ownership of a new ticketing system and help build out essential documentation and workflow processes.
This is a chance to make a significant impact by shaping the technical foundation of a growing organization. You won't just be reacting to issues; you'll be a key player in building the team's infrastructure and improving processes from the ground up. This role is a direct path to showing your value and having a lasting effect on the company's technical support framework. The salary is flexible for the right candidate, with a potential for a bonus.
location: Pompano Beach, Florida
job type: Permanent
salary: $75,000 - 85,000 per year
work hours: 8am to 5pm
education: No Degree Required
responsibilities:
Key Responsibilities
- Provide expert technical support for internal users, handling issues from initial ticket creation to resolution.
- Establish and optimize documentation and standardized processes to improve team efficiency and knowledge sharing.
- Manage a recently implemented ticketing system to streamline support requests.
- Maintain and troubleshoot cloud-based servers and user hardware, including Windows and Apple desktops.
qualifications:
- Experience:
- Demonstrated experience in a technical support or engineering role, preferably in a startup environment.
- Proven ability to work autonomously and take initiative to build processes and documentation from the ground up.
- Experience providing Level 1-3 technical support to end-users.
- Mindset:
- A positive, "can-do" attitude and a strong sense of commitment.
- The ability to work well in a small team and be a good cultural fit for a customer-facing role.
- Willingness to make an immediate impact and take ownership of critical tasks.
skills:
- Technical Skills:
- Essential: Deep expertise in a Linux/Unix environment, as this is an area where the team needs a subject matter expert.
- Essential: Strong hands-on experience with Ubuntu, Ansible, and Postgres.
- Essential: Experience with cloud-based servers and a solid understanding of cloud infrastructure.
- Helpful: Familiarity with Windows and Apple hardware and software, as these are used by end-users.
- Helpful: Experience with ticketing systems, particularly those based on SharePoint like Nitro.
- Soft Skills:
- Communication: The ability to translate complex technical issues into clear solutions for non-technical internal customers.
- Problem-Solving: Strong analytical skills to troubleshoot a wide range of technical issues, from user hardware to server-side applications.
- Proactiveness: The drive to identify areas for improvement and implement solutions without constant direction, such as building out documentation and workflow processes.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
