As a Platform Support Engineer, you'll help ensure that the platform operates smoothly on a daily basis. Through tickets and projects, you'll also identify and help to resolve issues with bugs, and improve scalability, security, automation, internal tooling, and guide partner technical implementations.
location: San Antonio, Texas
job type: Permanent
salary: $90,000 - 105,000 per year
work hours: 8am to 5pm
education: Bachelors
responsibilities:
Responsibilities:
- Investigate and resolve technical support tickets
- Act as a first responder to platform outages
- Collaborate with the application engineering and infrastructure teams to help identify and resolve issues and propose improvements
- Automate system performance and uptime monitoring
- Document processes, workflows, and configuration settings
- Guide business clients through technical implementations and onboarding
- Develop and refine internal tools and automation flows
- Help ensure PCI and SOC compliance
- Build and maintain GitHub and Azure based CI/CD pipelines
qualifications:
Experience:
- Development experience in C#, VB, Golang, PowerShell or JavaScript
- Previous experience in a DevOps, Software Engineering, SRE, or Platform Support role
- Technical documentation experience
- Experience working in ticketing systems such as Zendesk, GitHub, Azure Devops or Jira
- Azure, AWS, GCE or other cloud provider experience
- Containerization knowledge such as Docker, K8S, Borg, etc.
- Excellent oral and written communication skills
- 2 years of Linux and/or Windows server experience
- An understanding of agile development life cycle and methodologies
skills: Experience:
- Development experience in C#, VB, Golang, PowerShell or JavaScript
- Previous experience in a DevOps, Software Engineering, SRE, or Platform Support role
- Technical documentation experience
- Experience working in ticketing systems such as Zendesk, GitHub, Azure Devops or Jira
- Azure, AWS, GCE or other cloud provider experience
- Containerization knowledge such as Docker, K8S, Borg, etc.
- Excellent oral and written communication skills
- 2 years of Linux and/or Windows server experience
- An understanding of agile development life cycle and methodologies
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
