Under direct supervision, provides management information system user support on a continuing basis, either by phone or site visit. Troubleshoots end-user problems. May train end users on software applications.
The Systems Support Technician will report to the Ga-Gateway and RACF (Resource Access Control Facility) Security Manager. Responsibilities of this position include provisioning, managing, and troubleshooting user access for the systems, applications, and databases controlled by the Georgia Department of Human Services (DHS), Office of Information Technology (OIT) as part of the DHS OIT Security team. These responsibilities extend across multiple platforms, including the Agency's mainframe applications & data using RACF and other mainframe tools, plus critical applications hosted on Unix/Linux and Microsoft Windows operating environments across multiple client agencies, including DFCS, DCSS, and DPH. Troubleshooting includes root-cause analysis, corrective action, and user help-desk support. May install and maintain personal computer hardware and software.
location: Atlanta, Georgia
job type: Contract
salary: $23.71 - 23.72 per hour
work hours: 8am to 5pm
education: Bachelors
responsibilities:
- - Create RACF IDs for all DHS Mainframe users.
- Provision, reset passwords, and troubleshoot issues for multiple key systems for the State of Georgia agencies.
- Conduct periodic (normally quarterly) re-certification of all users, including Ga-Gateway, Uniform Accounting System (UAS), Support Tracking Accountability and Recovery System ($TARS), Electronic Payment Processing Information Control (EPPIC), Electronic Benefits Transfer (EBT), and Energy Assistance System (EAS).
- Periodically (normally 60 or 90 days) identify and remove inactive users.
- Enforces and communicates to system users the security policies and guidelines necessary to meet state and federal requirements for system access.
- Assist with the state and federal audit processes.
- Create and run queries to produce ad-hoc reports from application data as needed.
qualifications:
-
High school diploma or GED
Required
Previous RACF experience
Required
1
Years
Help desk support for end users experience
Required
3
Years
skills: 1. Ability to work effectively with a diverse project team in a highly visible, fast paced and changing project environment with aggressive timelines.
2. Ability to work effectively with personnel at multiple levels of the organization.
3. Ability to work effectively as a dedicated team member; ability to effectively and accurately communicate. with other team members.
4. Excellent oral, written, presentation and interpersonal communication skills.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
