help desk analyst 1.

job summary:
Provides technical assistance to both internal and external customers for tier one issues. This position requires handling a high volume of calls in a call center environment focused on customer service.

Internal customer support involves troubleshooting hardware, software, and connectivity issues. The Analyst will be responsible for escalation to the appropriate second tier support, opening tickets with various vendors, and escalation to Senior level management.

External customer support ranges from general website support, assistance with password resets, online account management and the provisioning of mobile driver's licenses. The Analyst will be expected to provide a high level of customer service while handling a large volume of calls and difficult situations all the way to completion of the ticket.

 
location: Conyers, Georgia
job type: Contract
salary: $19 - 20 per hour
work hours: 8am to 5pm
education: High School
 
responsibilities:
Job Responsibilities

- Oversee the daily performance of computer systems and applications.

- Answer user inquiries regarding computer software or hardware operation to resolve problems.

- Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets until resolved.

- Confer with users or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

 
qualifications:
- 2+ years' experience handling customers, questions, complaints, and/or providing information in an IT call center environment.

 
skills: - 2+ years' experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10.

- Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college

- Knowledge of Apple iOS



Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.