We are seeking an experienced ServiceNow Expert to lead the design, development, and administration of our ServiceNow platform. The ideal candidate will combine deep technical knowledge with strong problem?solving skills, ensuring the platform aligns with business objectives, supports ITIL processes, and delivers a seamless user experience across the organization.
location: Newark, New Jersey
job type: Contract
salary: $95 - 100 per hour
work hours: 8am to 5pm
education: Bachelors
responsibilities:
Key Responsibilities
- Platform Administration: Configure and maintain ServiceNow modules, including Incident, Problem, Change, Asset, CMDB, Service Catalog, and Knowledge Management.
- Custom Development: Design, script, and implement new applications, workflows, and integrations to expand ServiceNow functionality.
- System Integrations: Develop and maintain API?based integrations between ServiceNow and other enterprise systems.
- Process Optimization: Partner with IT and business teams to refine workflows, automate processes, and improve service delivery.
- Security & Compliance: Implement role?based access controls, monitor platform performance, and ensure compliance with security policies.
- Upgrades & Maintenance: Plan and execute version upgrades and patching with minimal disruption.
- Documentation & Training: Produce technical and user documentation; provide training to system users and administrators.
qualifications:
Required Qualifications
- 4+ years of hands?on ServiceNow administration and development experience.
- Strong understanding of ITIL processes and best practices.
- Proficiency in JavaScript, Glide API, Flow Designer, and ServiceNow Studio.
- Experience with ServiceNow integrations using REST/SOAP web services.
- Strong analytical skills and ability to translate business requirements into technical solutions.
skills: Preferred Qualifications
- ServiceNow Certified System Administrator (CSA); Certified Implementation Specialist (CIS) certification (e.g., ITSM, ITOM, HRSD).
- Experience with ITOM Discovery, Event Management, or Performance Analytics.
- Knowledge of Agile/Scrum methodologies.
- Excellent written and verbal communication abilities.
- Strong stakeholder management and collaboration skills.
- Ability to prioritize and manage multiple projects simultaneously.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
