- The Command Center is seeking a skilled and experienced Production Services Specialist to drive rapid resolution and stakeholder communications related to technology incidents.
- The ideal candidate will have a strong technical background, excellent communication skills, experience leading complex technical triage, and a proven ability to manage high-pressure situations.
location: Henrico, Virginia
job type: Contract
salary: $13.52 - 23.52 per hour
work hours: 8am to 5pm
education: Bachelors
responsibilities:
- Lead real-time incident response efforts for high-impact technology disruptions.
- Facilitate cross-functional bridge calls and coordinate resolution teams.
- Create and send stakeholder communications related to technology incidents.
- Assess incident severity, business impact, and root cause using monitoring tools and system logs.
- Provide timely, accurate updates to stakeholders and executive leadership
- Document incident timelines, actions taken, and resolution outcomes
qualifications:
- Ensure compliance with incident management policies and governance standards
- Collaborate with application owners, infrastructure teams, and support functions to restore services
- Drive post-incident reviews and contribute to continuous improvement initiatives
- Maintain readiness for 24/7 support and escalation protocols
skills:
- Proven experience in enterprise-level incident management or technology operations
- Strong understanding of IT service management (ITSM) principles and practices
- Proficiency with incident tracking and collaboration tools (e.g., ServiceNow, JIRA, Microsoft Teams)
- Ability to interpret technical data and communicate clearly to non-technical audiences
- Excellent verbal and written communication skills, including executive-level reporting
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
