Jumpstart your IT career with a hands-on Help Desk Technician role! This unique opportunity offers direct involvement in crucial Windows 10 to 11 migrations and MFA deployments, providing invaluable project experience. Work closely with an engaged team in a dynamic environment, offering face-to-face interaction and the chance to make a tangible impact by alleviating critical workloads.
location: McDonough, Georgia
job type: Contract
salary: $20 - 22 per hour
work hours: 9am to 5pm
education: No Degree Required
responsibilities:
A day in the life of an entry-level Help Desk professional is all about problem-solving, communication, and quick thinking. You are the first line of defense for a company's technology, and your main goal is to get people back to work as quickly as possible.
Here's what a typical day looks like:
Morning: Prioritize and Prepare
The first thing you'll do is log in and check the help desk ticket queue. This is where all the user requests come in. You'll organize the tickets by priority, starting with urgent issues like an entire department being unable to log in, and then moving to lower-priority requests like a simple password reset. You'll spend the first hour of your day responding to emails, acknowledging new tickets, and gathering initial information from users to prepare for your day.
Throughout the Day: The Three Cs
The core of your job revolves around what you do with the tickets. This includes:
- Communication: You'll be on the phone, on a chat application, or sending emails all day. A user calls in because their printer isn't working. You'll listen, ask questions to understand the problem, and keep them calm and informed as you work. The key is to explain technical issues in simple, non-technical terms.
- Customer Service: Every interaction is a customer service opportunity. Whether you're helping a frustrated user retrieve a lost file or guiding a new employee through setting up their email, you're providing friendly and patient support.
- Creative Problem-Solving: You'll troubleshoot a wide variety of technical issues. This might mean walking someone through a simple software installation, diagnosing why a monitor isn't working, or checking a user's network connection. For every problem, you'll use your training and the company's knowledge base to find a solution.
When you encounter a complex issue you can't solve on your own, you'll escalate the ticket. This is a critical part of the job; you'll transfer the problem to a specialized team, like a network administrator or a senior IT manager, and provide them with all the troubleshooting steps you've already taken.
Equally important is documentation. For every issue you work on, you'll meticulously record the problem, the steps you took to solve it, and the final resolution. This ensures that the next time a similar problem comes up, you or another team member can solve it even faster.
At the end of the day, you'll review the tickets you've completed and prioritize any new requests that came in late, preparing your queue for the next morning
qualifications:
- Entry-level help desk technician experience.
- Ability to troubleshoot in-place upgrades for Windows 10 to Windows 11.
- Knowledge to build a computer from scratch, load Windows 11, and backup/restore data.
- Basic help desk troubleshooting and support skills (e.g., computer won't turn on, printer access issues).
- Good communication skills and reliability.
- The ability to interact with various levels of employees, from manufacturing floor to VPs.
- Experience with Multi-Factor Authentication (MFA) deployment using Microsoft Authenticator is a plus, but not mandatory as detailed instructions are provided.
- This role is not suitable for a systems administrator or security engineer.
skills:
- Troubleshooting in-place upgrades for Windows 10 to Windows 11.
- Building computers from scratch, loading Windows 11, and backing up/restoring data.
- Basic help desk troubleshooting and support (e.g., computer won't turn on, printer access issues).
- Good communication skills.
- Reliability.
- Ability to interact with employees at all levels of the organization.
- Experience with Multi-Factor Authentication (MFA) deployment using Microsoft Authenticator is a plus.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
