senior messaging & ai operations specialist.

job summary:
We are seeking a hands-on technical specialist to lead operational excellence across enterprise messaging platforms and support the rollout of AI technologies like Microsoft Copilot. This role focuses on day-to-day management, troubleshooting, and optimization of Exchange environments, while also supporting AI enablement initiatives. The ideal candidate will have deep experience in messaging infrastructure and a passion for delivering reliable, secure, and innovative solutions.

 
location: Scottsdale, Arizona
job type: Contract
salary: $60 - 65 per hour
work hours: 8am to 5pm
education: Doctorate
 
responsibilities:
- Manage and support Exchange Server and Exchange Online environments, ensuring high availability and performance.

- Troubleshoot email flow, mailbox provisioning, and hybrid configurations.

- Monitor and automate operational tasks using PowerShell and administrative APIs.

- Support deployment and configuration of Microsoft Copilot across M365 services.

- Assist in developing usage guidelines and training materials for AI tools.

- Collaborate with internal teams to identify operational efficiencies through AI and automation.

- Participate in incident response, root cause analysis, and continuous improvement efforts.

 
qualifications:
8+ years of experience in Exchange and messaging operations.

- 2+ years of experience supporting AI/ML tools or platforms.

- Strong knowledge of Microsoft 365, Exchange hybrid deployments, and Active Directory.

- Experience with PowerShell scripting and monitoring tools.

- Familiarity with Microsoft Copilot and Azure OpenAI services.

- Excellent problem-solving and communication skills.

 
skills: - Experience with Teams, SharePoint, and Power Platform.

- Understanding of responsible AI principles and data governance.

- Agile delivery experience and cross-functional collaboration.

- Familiarity with prompt engineering and LLMs.

- Bachelor's degree in Computer Science, Information Systems, or related field.



Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.