it business consultant.

job summary:
Scope of Services

The candidate selected for this position must be a highly motivated, self-starter, independent worker with high initiative. The candidate must possess excellent communication, organizational, and critical thinking skills, with keen attention to detail. The scope of work the candidate will perform is broad. The candidate will serve as IT demand manager and primary liaison between IT and business units to facilitate effective collaboration and alignment. The candidate will lead the collection, analysis, review, documentation and communication of business needs and requirements to the IT organization. The candidate will conduct comprehensive business needs assessments and guide solution design processes. The candidate will identify, propose and influence optimal business solutions that meet organizational objectives. The candidate will negotiate deliverables and requirements across multiple business customers to ensure successful project outcomes.

Education

Bachelor's Degree in Computer Science or another related field.

Professional certifications in project management (PMP), business analysis (CBAP), or IT service management (ITIL) are preferred.

Experience

1. 7+ years of combined IT and business experience

2. 3+ years in business analysis, project management, or IT planning roles

3. Experience working with senior leadership and cross-functional teams

4. Background in both technical and business environments

Primary Job Duties/ Tasks

The activities this candidate will be tasked with include, but are not limited to the following:

1. Collect and document business requirements from stakeholders across all organizational units through interviews, workshops, and analysis sessions

2. Assess and analyze demand patterns to identify trends, recurring requests, and evaluate feasibility against technical capabilities and constraints

3. Categorize and prioritize demands by type, urgency, complexity, business impact, and strategic alignment using established scoring criteria

4. Maintain the demand pipeline with all incoming IT requests and initiatives, managing competing priorities and resource conflicts

5. Create user guides, process documentation, and self-service resources

6. Implement automated feedback collection and analysis procedures

7. Develop continuous improvement workflows and enhancement tracking systems

8. Must complete daily reporting activities

9. Other duties as assigned

Job Specific Knowledge, Skills and Abilities (KSAs)

The submitted candidate must be able to apply the specific knowledge, skills, and abilities in the following areas:

1. Knowledge of IT service management frameworks (ITIL, COBIT) and governance processes

2. Knowledge of business analysis methodologies and requirements gathering techniques

3. Knowledge of project management principles and lifecycle methodologies

4. Knowledge of IT infrastructure, systems architecture, and emerging technologies

5. Knowledge of financial management principles including budgeting, cost analysis, and ROI calculations

6. Knowledge of organizational change management and stakeholder engagement strategies

7. Knowledge of data analysis and reporting tools and techniques

8. Knowledge of vendor management and procurement processes

9. Skill in facilitating meetings, workshops, and stakeholder engagement sessions

10. Skill in written and verbal communication with technical and non-technical audiences

11. Skill in developing business cases and supporting documentation

12. Skill in process development, documentation, and improvement

13. Skill in data analysis, trend identification, and performance metrics reporting

14. Skill in negotiation and conflict resolution across multiple business units

15. Skill in translating business requirements into technical specifications

16. Skill in using project management and demand management software tools

17. Ability to prioritize competing demands and manage multiple projects simultaneously

18. Ability to analyze complex business problems and recommend appropriate solutions

19. Ability to work independently with minimal supervision and high initiative

20. Ability to build and maintain effective relationships with diverse stakeholders

21. Ability to adapt to changing business priorities and technology environments

22. Ability to think strategically while managing operational details

23. Ability to influence decision-making without direct authority

24. Ability to maintain confidentiality and handle sensitive business information

25. Ability to Coordinate Cross-Functional Teams - Team leadership, resource allocation, and performance management

26. Ability to Drive Continuous Improvement - Innovation promotion, best practice implementation, and optimization culture

27. Ability to plan, organize, coordinate, prioritize, and manage complex work assignments and project schedules.

28. Ability to follow established processes and practices.

29. Ability to adhere to compliance standards.

30. Ability to ensure thorough and complete communication with all stakeholders and the chain of command, including immediate and appropriate follow-through.

 
location: ,
job type: Contract
salary: $55 - 60 per hour
work hours: 8am to 5pm
education: No Degree Required
 
responsibilities:
Primary Job Duties/ Tasks

The activities this candidate will be tasked with include, but are not limited to the following:

1. Collect and document business requirements from stakeholders across all organizational units through interviews, workshops, and analysis sessions

2. Assess and analyze demand patterns to identify trends, recurring requests, and evaluate feasibility against technical capabilities and constraints

3. Categorize and prioritize demands by type, urgency, complexity, business impact, and strategic alignment using established scoring criteria

4. Maintain the demand pipeline with all incoming IT requests and initiatives, managing competing priorities and resource conflicts

5. Create user guides, process documentation, and self-service resources

6. Implement automated feedback collection and analysis procedures

7. Develop continuous improvement workflows and enhancement tracking systems

8. Must complete daily reporting activities

9. Other duties as assigned

 
qualifications:
Education

Bachelor's Degree in Computer Science or another related field.

Professional certifications in project management (PMP), business analysis (CBAP), or IT service management (ITIL) are preferred.

Experience

1. 7+ years of combined IT and business experience

2. 3+ years in business analysis, project management, or IT planning roles

3. Experience working with senior leadership and cross-functional teams

4. Background in both technical and business environments


Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.