Have experience working with IVR deployments, Chat deployments, or both. Both being preferred, but not required. At least one will be a plus.
- Have experience working with Genesys Cloud, Salesforce as a CRM, or both. Both being preferred, but not required.
- Have experience working with technology teams and multiple lines of business to coordinate identifying next steps, flushing out gaps as new discoveries are made, and ensuring
location: Atlanta, Georgia
job type: Contract
salary: $53 - 54 per hour
work hours: 8am to 5pm
education: Bachelors
responsibilities:
- Manages all aspects of large scale and complex projects or initiatives from initiation to delivery, so the projects are completed on time, with quality, and within budget.
- Designs, communicates, and implements an operational plan for completing a project, and monitors progress and performance against it. Identifies, resolves, or escalates issues in order to minimize delays.
- Facilitates and manages the analysis of project requirements, identifies and understands the cost estimates, resources, and time required to complete the project(s), and ensures project goals and requirements are met within time, cost, and quality parameters.
qualifications:
Acts as a liaison with other areas in the organization to secure specialized resources and contributions for the project.
Conducts project meetings, and prepares regular reports to communicate the status of the project within and beyond the project team.
Works with stakeholders and identifies and establishes priorities, allocates tasks, and coordinates project staff to meet project targets and milestones and ensures project is delivered to the internal and/or external client's satisfaction.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
