The Alarm Surveillance Coordinator is responsible for monitoring all alarm system activity, including both burglar and fire alarms. The individual is responsible to investigate each alarm event, track their findings, report these findings to the necessary parties, and create a resolution. During the investigation of each alarm event, the individual will utilize such tools as: Envysion, Data Source, Google Docs, Service Channel, and Outlook. The individual is responsible for reporting findings to field leadership, restaurant management, and any other responsible parties. The coordinator is also responsible for ensuring best security practices are always in place.
location: Columbus, Ohio
job type: Contract
salary: $20 - 21 per hour
work hours: 12am to 9am
education: Bachelors
responsibilities:
Responsibilities
- Review video footage of restaurant in response to the alarm having sounded and determine whether it is a burglary or robbery or a routine event such as a vendor showing up or a Chipotle manager or crew member not having properly set the alarm
- Determine if police or fire personnel should be dispatched to location
- Provide the necessary support to any such alarm event
- Follow up in writing with the restaurant manager, field leader, and Loss Prevention re what happened when the alarm sounded as well as, using guidelines, what should be done to prevent another alarm event (corrective actions)
- Perform audit of alarm code lists to ensure correct access is available. Also ensures that termed users are deactivated. Participate in daily activations of new codes and ensure old codes are expired
- Create and monitor Service Channel work orders for broken alarm systems
- Audit restaurant alarm logs to ensure compliance with all policies
- Manage and assign codes to vendors as needed
qualifications:
Knowledge/Skills
Possess excellent writing skills
Excellent phone manner
Ability to manage competing priorities
High level of organization
Ability to multitask
Good critical thinking skills
Extremely dependable - if you are scheduled for a shift you must show up
Work Experience
Previous restaurant or retail experience preferred
Alarm monitoring experience is a plus
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
