Randstad Digital is seeking an experienced Change Control Specialist for an opportunity in Kansas City, MO. This person will work directly with the Service Transition team to ensure all IT services owned by IT are deployed to production in a way that ensures superior customer adoption levels and outstanding technical support capability.
- Ensure all applicable projects follow the transition process and that governance and controls are applied to assure the integrity of IT operations.
- Contribute to the transition strategy, processes, and operating model and play a key role in communicating the evolving transition strategy through management engagement and collaboration. Work daily with Service Transition Team as well as department leadership from various business units to ensure smooth change management.
- Ensure that all processes are fully documented prior to deployment to production.
- Work closely with project managers and stakeholders to ensure the company receives the greatest benefit from new deployments and technical investments.
location: Kansas City, Missouri
job type: Contract
salary: $40 - 46 per hour
work hours: 8am to 5pm
education: Bachelors
responsibilities:
- Support the maintenance of the Support Services knowledge base and perform quality reviews for the associate facing knowledge base
- Assist with maintain team communications and training documents as required for End User Services
- Create documentation related to training requests and champion new products and service offerings associated to IT
- Work regularly with the Service Transition Manager to prepare new services and applications for deployment to the business and Support Services operations
- Assist with content development and provide training/ knowledge articles for business units, internal IT/external users
- Identify and execute opportunities to improve the processes within the transition function as part of a continuous service improvement activity and report to the Service Transition Manager
- Communicating and collaborating effectively with all relevant parties to execute a successful transition
qualifications:
Bachelor's Degree in Business, Computer Science, Project Management, or technical field preferred
3-5 years of technical writing experience
1-3 years of process development, technical testing and deployment, technical project participation (with internal and remote staff), service/help desk, demonstrated knowledge of quality testing best practices, and defect management. Root cause analysis, preventative action and corrective action
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
