Senior Desktop Support Engineer (Executive Support)
Travel: 20% Regional | Experience: 5-10 Years
We are seeking a high-caliber Senior Desktop Support Engineer to provide premier "white-glove" technical assistance to our corporate end users and executive leadership team. The ideal candidate combines deep technical expertise in Windows environments with the poise and communication skills necessary to support high-priority stakeholders. This role requires approximately 20% travel to regional offices to lead deployments and provide on-site hardware and application support.
location: Woodbridge Township, New Jersey
job type: Solutions
salary: $31 - 34 per hour
work hours: 8am to 5pm
education: Associates
responsibilities:
Key Responsibilities
- Executive & End-User Support: Deliver high-touch technical support for workstation hardware and software, ensuring minimal downtime for corporate users.
- Incident Management: Resolve, document, and escalate IT issues using ServiceNow, ensuring all tickets are handled according to established SLAs.
- Systems Administration: Manage user lifecycles (provisioning/termination) within Active Directory, Exchange, and Cognos. Administer mailboxes, distribution lists, and NTFS permissions.
- Deployment & Mobility: Lead hardware deployments and physical technology moves. Provide full support for mobile devices (iOS/Android) and remote connectivity.
- Infrastructure Support: Maintain and troubleshoot local/network printers, AV conferencing equipment, and core networking (DHCP, DNS, Connectivity).
- Security & Compliance: Utilize security tools (Carbon Black, Bit9, Duo) to maintain system integrity. Ensure all actions strictly follow corporate procedures and ITIL best practices.
- Documentation: Create and maintain high-quality Knowledge Base articles, guided scripts, and process documentation to share with the broader IT team.
- OS/Productivity: Advanced proficiency in Windows 10/11 and Microsoft Office 365 / Office 2016+.
- Identity & Access: Strong experience with Active Directory (account unlocks, password resets, drive mapping).
- Ticketing: Hands-on experience with ServiceNow (or similar tools like Ivanti/Remedy).
- Security Tools: Working knowledge of Duo, Bit9, Carbon Black, Kaseya, or Symantec.
- Networking: Strong troubleshooting skills for DHCP, DNS, and ThinClient/Remote Desktop Services.
qualifications:
Qualifications
- Experience: 5-10 years in a technology support role, specifically supporting corporate or executive environments.
- Education: 4-year degree or technical school certification preferred.
- Certifications: Microsoft Certification (MCP) or ITIL training is a significant plus.
- Soft Skills: Superior communication skills and the ability to maintain composure in high-pressure, "white-glove" scenarios.
- Logistics: Ability to travel up to 20% to regional offices and physically move desktop equipment as needed.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
