100% remote work after a 2-3 week onsite training period in Frisco, TX.
Customer Service Representatives must be available to work business hours between 7am - 10pm, and preference will be given to candidates who reside within a 50 mile radius of Frisco.
Customer Service Representatives are scheduled 4 ten hour shifts per week, and unless absolutely necessary to vary schedule, schedule will be based on preferred days to work.
We are seeking a Customer Service Representative who is committed to delivering exceptional service, resolving customer inquiries efficiently, and contributing to a positive customer experience. The ideal candidate is detail-oriented, dependable, and skilled at communicating clearly and professionally.
Strong critical thinking and writing skills are important, as all customer inquiries will be handled via email. There is no customer support over the phone.
location: Telecommute
job type: Solutions
salary: $21 - 22 per hour
work hours: Rotating Shifts
education: High School
responsibilities:
- Responsible for communicating key activities and reports to the customer whenever required.
- Managing and triaging incoming customer issues and enquiries
- Resolving issues/ closing out cases
- Point of Escalation for Customer for the Customer Support Operations.
- Documenting and reporting on customer care issues
- Monitoring key customer metrics and reporting on a daily basis
- Communicating with internal and external stakeholders on day to day issues
- End of day reporting on daily operations and ongoing issues
- Identifying persisting operational issues and escalating appropriately
- Upholding customer care policies
- Generating weekly surveys and collecting customer feedback
- Office administration
qualifications:
- Prior customer service or call center experience.
- Experience with data entry or billing inquiries. Familiarity with service metrics
- Strong verbal and written communication skills. Proven problem-solving and conflict-resolution skills. Customer-focused mindset with a commitment to service excellence.
- Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
- Attention to detail and accuracy in documentation. Proficiency with computers and customer service software. Ability to remain calm and professional when handling challenging or escalated situations. Strong organizational and time-management skills.
- Dependability, accountability, and punctuality. Ability to work independently as well as collaboratively within a team
#LI-ST4
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
