We are seeking a highly motivated, detail-oriented Avaya Telecommunications Specialist to join our team on a contract basis. The ideal candidate is a self-starter who thrives in high-volume environments, capable of managing a heavy ticket queue with minimal supervision. You will be responsible for the end-to-end administration of our Avaya ecosystem, ranging from daily user requests to complex carrier circuit troubleshooting. This role is located in San Antonio, TX and requires about 50% onsite- potentially more depending on projects).
location: San Antonio, Texas
job type: Contract
salary: $30 - 35 per hour
work hours: 8am to 5pm
education: Bachelors
responsibilities:
Moves, Adds, and Changes (MACs)
- Process user and phone setup changes in the Avaya system to include extensions, voicemail, call routing - coordinating with internal customers for scheduling and implementation
- Track and prioritize multiple tasks, completing 30+ requests daily
- With minimal direction support Avaya AAFD users using Avaya System Manager
- Investigate and resolve issues related to Avaya phone systems to include call quality, connectivity, and feature-related problems
- Escalate complex issues to higher-tier support if needed
- Maintain accurate and detailed ticket updates in ServiceNow
- Take initiative in managing and keeping the task queue clean
- Ensure tasks are addressed and closed quickly while maintaining quality
- Verify that issues are fully resolved to prevent repeat tickets
- Continuously monitor ticket backlog and work proactively to reduce open requests
- Strong knowledge of Avaya telephony systems and day-to-day ticket handling
- Proficient in Microsoft Excel, including pivot tables and lookup tables
- Experience documenting and tracking work in ServiceNow or similar ticketing systems
- Basic knowledge of Microsoft Teams Calling is a plus
qualifications:
* 5+ years of experience
* Bachelor's degree highly preferred
*Core Avaya Expertise: Extensive experience with Avaya Communication Manager, System Manager, and CMS. Must have hands-on Avaya System Administration experience
*Protocol Knowledge: Strong understanding of Avaya SIP and telephony architecture.
*Carrier Relations: Proven track record of managing and troubleshooting external carrier circuits.
*Data Proficiency: Intermediate to advanced Microsoft Excel skills (Pivot Tables, VLOOKUPs) for data tracking and billing analysis.
*Platform Familiarity: Experience with ServiceNow for incident management. (Knowledge of Microsoft Teams Calling is a plus).
SoftSkills:
* Extreme Initiative: You don't wait for tasks to be assigned; you actively hunt for ways to reduce the backlog.
* Detail Obsession: You ensure "first-time right" execution to prevent repeat tickets.
* Communication: Ability to coordinate directly with internal customers to schedule implementations and explain technical resolutions clearly.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
