Are you a detail-oriented professional with a passion for problem-solving? Join our team in Raleigh as a Billing and Disputes Specialist. In this role, you will be the primary point of contact for over 10,000 system users, providing vital support in resolving billing inquiries and managing account reconciliations. You will work within a dynamic team dedicated to driving value for public service clients, ensuring a top-tier experience for every customer.
location: Raleigh, North Carolina
job type: Contract
salary: $15 - 18 per hour
work hours: 8am to 5pm
education: Bachelors
responsibilities:
- Collaborate with internal teams to research and resolve disputes or discrepancies in billed amounts and payment transactions.
- Conduct outbound calls to assist in collection efforts.
- Reconcile accounts as needed to ensure financial accuracy.
- Maintain accurate records of all calls, inquiries, and resolutions.
- Ensure all tasks are completed within designated targets and escalate issues as necessary.
- Communicate progress and resolution status clearly to end users.
qualifications:
2+ years of professional experience in billing, collections, or customer support.
High proficiency in MS Office (Excel, Word, Outlook).
Exceptional attention to detail and organizational skills.
Strong communication skills with the ability to explain complex billing issues simply.
Must be local to the Raleigh, NC area for hybrid attendance.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
