Manage end to end implementation of ServiceNow enhancements and defects
Research and advise on existing and upcoming capabilities of ServiceNow
Research and implement solutions to incidents and requests
Update standards and procedures documentation as required
Coordinate & Publish HR Knowledgebase articles
Creation of automated test scripts to be used for future upgrade releases
Leverage thorough understanding of business process and system processes to make recommendations and propose technical/non-technical solutions to meet business requirements
Building trust and leverage solid working relationships with key business partners
location: Merrimack, New Hampshire
job type: Contract
salary: $62 - 63 per hour
work hours: 8am to 5pm
education: Bachelors
responsibilities:
- Bachelor's degree or equivalent work experience
- A minimum of 2+ years Business / Systems Analyst experience
- 5+ years ServiceNow configuration experience or 2+ years of ServiceNow development experience
- Experience in Human Resources a plus, but not required
- Experience with requirements definition, documentation, and refinement
- Experience with end to end test planning and execution
- Strong analytical and problem-solving skills, with high attention to detail
- Strong written and communication skills
- Excellent interpersonal skills
- Experience in a fast paced, agile environment
- Coding experience would be a nice to have(Javascipt)
- Platform experience
qualifications:
You are analytical, technical, problem-solving and communication skills are a key strength
You are highly organized and have a strong ability to prioritize and work under tight deadlines
You understand the importance of being detail oriented complemented by a high degree of accuracy
You have experience with configuring ServiceNow
You have a keen ability to build and influence relationships
You are a self-motivated team player with the ability to work independently
You have good business judgment and ability to maintain confidentiality of all data
Your attention to detail consistently generates high quality output is a priority in your daily work
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
