The Service Center Technician will provide remote, phone & email based, first level technical support to staff and faculty at Webster City School. This position will focus on First Call Resolution (FCR) and as needed will escalate the incident to the Customer Support Technicians and other areas of the Technology Services department.
The Service Center Technician will organize and coordinate endpoint deployment and break- fix efforts by the day-to-day coaching of the Service Center Technicians, ensuring efficient and accurate resolution of incidents and requests.
They will participate in the oversight, delivery, and support of Computers and AV related technology delivery systems and services at Webster City School. This position will repair and replace hardware components in computers and AV equipment.
They will assist with testing and maintaining classroom technology.
Responsibilities
Provides excellent customer service to all Webster City School staff, faculty, and students
Answers incoming phone calls and emails promptly and professionally within established Service Level Agreement
Gathers appropriate information, logs incidents and service requests in ticketing system
Provides installation, technical support, and operational training for all supported systems
Performs Warranty Hardware repair for branded equipment
Installs, supports, and repairs college computers, peripherals, software, and technology equipment
Records experience of classroom technology in tracking software, including but not limited to: Classroom AV presentation equipment, desktop computers, laptop computers, and printers
Performs physical inventory checks as needed for all types of assets on campus
Assists in stocking and organizing all technology equipment within the warehouse
Assists in maintaining inventory database in conjunction with the inventory and procurement team
Delivers equipment to departments and campuses as needed
Completes minor maintenance
location: Webster City, Iowa
job type: Permanent
salary: $35,000 - 40,000 per year
work hours: 9am to 5pm
education: Bachelors
responsibilities:
The Service Center Technician will provide remote, phone & email based, first level technical support to staff and faculty at Webster City School. This position will focus on First Call Resolution (FCR) and as needed will escalate the incident to the Customer Support Technicians and other areas of the Technology Services department.
The Service Center Technician will organize and coordinate endpoint deployment and break- fix efforts by the day-to-day coaching of the Service Center Technicians, ensuring efficient and accurate resolution of incidents and requests.
They will participate in the oversight, delivery, and support of Computers and AV related technology delivery systems and services at Webster City School. This position will repair and replace hardware components in computers and AV equipment.
They will assist with testing and maintaining classroom technology.
Responsibilities
- Provides excellent customer service to all Webster City School staff, faculty, and students
- Answers incoming phone calls and emails promptly and professionally within established Service Level Agreement
- Gathers appropriate information, logs incidents and service requests in ticketing system
- Provides installation, technical support, and operational training for all supported systems
- Performs Warranty Hardware repair for branded equipment
- Installs, supports, and repairs college computers, peripherals, software, and technology equipment
- Records experience of classroom technology in tracking software, including but not limited to: Classroom AV presentation equipment, desktop computers, laptop computers, and printers
- Performs physical inventory checks as needed for all types of assets on campus
- Assists in stocking and organizing all technology equipment within the warehouse
- Assists in maintaining inventory database in conjunction with the inventory and procurement team
- Delivers equipment to departments and campuses as needed
- Completes minor maintenance
qualifications:
The Service Center Technician will provide remote, phone & email based, first level technical support to staff and faculty at Webster City School. This position will focus on First Call Resolution (FCR) and as needed will escalate the incident to the Customer Support Technicians and other areas of the Technology Services department.
The Service Center Technician will organize and coordinate endpoint deployment and break- fix efforts by the day-to-day coaching of the Service Center Technicians, ensuring efficient and accurate resolution of incidents and requests.
They will participate in the oversight, delivery, and support of Computers and AV related technology delivery systems and services at Webster City School. This position will repair and replace hardware components in computers and AV equipment.
They will assist with testing and maintaining classroom technology.
Responsibilities
Provides excellent customer service to all Webster City School staff, faculty, and students
Answers incoming phone calls and emails promptly and professionally within established Service Level Agreement
Gathers appropriate information, logs incidents and service requests in ticketing system
Provides installation, technical support, and operational training for all supported systems
Performs Warranty Hardware repair for branded equipment
Installs, supports, and repairs college computers, peripherals, software, and technology equipment
Records experience of classroom technology in tracking software, including but not limited to: Classroom AV presentation equipment, desktop computers, laptop computers, and printers
Performs physical inventory checks as needed for all types of assets on campus
Assists in stocking and organizing all technology equipment within the warehouse
Assists in maintaining inventory database in conjunction with the inventory and procurement team
Delivers equipment to departments and campuses as needed
Completes minor maintenance
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
