Responsibilities
Daily: analyze incidents from the past 24 hours, work with other analysts to make data complete and accurate. - Work with management and analysts to build metrics/reports, analyze the metrics, and share insights/findings/patterns.
location: Malvern, Pennsylvania
job type: Contract
salary: $36.28 - 41.28 per hour
work hours: 8am to 5pm
education: Bachelors
responsibilities:
Responsibilities
- Daily: analyze incidents from the past 24 hours, work with other analysts to make data complete and accurate. - Work with management and analysts to build metrics/reports, analyze the metrics, and share insights/findings/patterns.
qualifications:
Qualifications
Understand an IT incident ticket, what is broken, resolution, relation to other incidents and problems (ability to learn quickly and retain).
Ability to work with others to clean up data.
Communicate clearly. - Metrics experience: how to analyze data, find patterns, identify outliers, etc.
PowerBI and/or Tableau experience needed
ServiceNow experience nice to have
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
Any consideration of a background check would be an individualized assessment based on the applicant or employee's specific record and the duties and requirements of the specific job.
