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5 jobs found in research triangle park, north carolina

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    • durham, north carolina (remote)
    • temp to perm
    • $17 - $18 per hour
    As a customer service benefits specialist you will be offering your healthcare benefit expertise with compassion, empathy and sensitivity to assist our customers in resolving their complex healthcare issues. You will be responsible for answering and handling inboudn calls from our customers or supporting outbound apppointment calls to our customers and listening intently to their situation to be sure you gather the information needed to obtain an accurate resolutionsalary: $17 - $18 per hourshift: Firstwork hours: 7 AM - 7 PMeducation: High` SchoolResponsibilities Handle incoming complex calls or outbound appointments offering compassion and empathy  while using exceptional listening skills to identify customer’s need  ∙ Resolve customer needs related to:  Clarification and education on the customer's specific benefit plans or prgram options Financial impact of available plan options utilizing knowledge of the following  Coinsurance Copays Deductibles  Out of pocket expenses related to upcoming medical procedures SkillsActive ListeningTelephone EtiquetteMedical TerminologyPayment AcceptanceMedical BillingFollow-upQualificationsYears of experience: 0 yearsExperience level: ExperiencedRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com. For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.
    As a customer service benefits specialist you will be offering your healthcare benefit expertise with compassion, empathy and sensitivity to assist our customers in resolving their complex healthcare issues. You will be responsible for answering and handling inboudn calls from our customers or supporting outbound apppointment calls to our customers and listening intently to their situation to be sure you gather the information needed to obtain an accurate resolutionsalary: $17 - $18 per hourshift: Firstwork hours: 7 AM - 7 PMeducation: High` SchoolResponsibilities Handle incoming complex calls or outbound appointments offering compassion and empathy  while using exceptional listening skills to identify customer’s need  ∙ Resolve customer needs related to:  Clarification and education on the customer's specific benefit plans or prgram options Financial impact of available plan options utilizing knowledge of the following  Coinsurance Copays Deductibles  Out of pocket expenses related to upcoming medical procedures SkillsActive ListeningTelephone EtiquetteMedical TerminologyPayment AcceptanceMedical BillingFollow-upQualificationsYears of experience: 0 yearsExperience level: ExperiencedRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com. For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.
    • raleigh, north carolina (remote)
    • permanent
    • $140,000 - $170,000 per year
    job summary: Exciting opportunity to join a growing team within a world-class CRO as a Senior Principal Clinical Data Standards Consultant!   location: Raleigh, North Carolina job type: Permanent salary: $140,000 - 170,000 per year work hours: 9 to 5 education: Bachelors   responsibilities: Assist in the development, implementation and maintenance of end to end data standards from data collection to regulatory submission. Develop and maintain the strategy for the continuing and future adoption of industry wide data standards. Govern change control, publication and communication of new and updated data standards. Serves as subject matter expert in industry clinical data standards development and related initiativesMaintains complete and in-depth understanding of all CDISC guidance documents and implementation guides, as well as FDA guidance and regulations regarding electronic submission of data. Keeps abreast of industry trends in data mapping, data management, standards compliance methodologies, metadata management and data warehousingDemonstrates extensive understanding of Clinical Data Acquisition Standards Harmonization (CDASH) and Study Data Tabulation Model (SDTM) standards and concepts. Able to critically review eCRF designs to ensure compatibility/conformance with CDASH/SDTM standards. Recognizes limitations of eCRF design and correct flaws proactivelyDemonstrates extensive understanding of SDTM, Standard Terminology and common coding dictionaries. Able to critically provide and review SDTM mapping detailsDemonstrates extensive knowledge of SDTM, and define.xml validation rules and able to appropriately interpret results from common validation tools.Responsible for the implementation, strategy and configuration of the Metadata Repository used to manage libraries of CDISC related metadata, terminology and other related standards.  qualifications: At least 10 years of experience in clinical data management or statistical programming within a pharmaceutical, biotech, CRO or regulatory agencySubject Matter Expert (SME) for at least one CDISC foundational standard (i.e. CDASH, SDTM, etc) and well versed in industry trends impacting clinical data standardsWorking knowledge of the pharmaceutical drug development process, clinical research, and clinical trial study designClear understanding of regulatory requirements for study data submission and regulatory complianceBachelor's Degree with commensurate experience   skills: CDASH Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com. For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.
    job summary: Exciting opportunity to join a growing team within a world-class CRO as a Senior Principal Clinical Data Standards Consultant!   location: Raleigh, North Carolina job type: Permanent salary: $140,000 - 170,000 per year work hours: 9 to 5 education: Bachelors   responsibilities: Assist in the development, implementation and maintenance of end to end data standards from data collection to regulatory submission. Develop and maintain the strategy for the continuing and future adoption of industry wide data standards. Govern change control, publication and communication of new and updated data standards. Serves as subject matter expert in industry clinical data standards development and related initiativesMaintains complete and in-depth understanding of all CDISC guidance documents and implementation guides, as well as FDA guidance and regulations regarding electronic submission of data. Keeps abreast of industry trends in data mapping, data management, standards compliance methodologies, metadata management and data warehousingDemonstrates extensive understanding of Clinical Data Acquisition Standards Harmonization (CDASH) and Study Data Tabulation Model (SDTM) standards and concepts. Able to critically review eCRF designs to ensure compatibility/conformance with CDASH/SDTM standards. Recognizes limitations of eCRF design and correct flaws proactivelyDemonstrates extensive understanding of SDTM, Standard Terminology and common coding dictionaries. Able to critically provide and review SDTM mapping detailsDemonstrates extensive knowledge of SDTM, and define.xml validation rules and able to appropriately interpret results from common validation tools.Responsible for the implementation, strategy and configuration of the Metadata Repository used to manage libraries of CDISC related metadata, terminology and other related standards.  qualifications: At least 10 years of experience in clinical data management or statistical programming within a pharmaceutical, biotech, CRO or regulatory agencySubject Matter Expert (SME) for at least one CDISC foundational standard (i.e. CDASH, SDTM, etc) and well versed in industry trends impacting clinical data standardsWorking knowledge of the pharmaceutical drug development process, clinical research, and clinical trial study designClear understanding of regulatory requirements for study data submission and regulatory complianceBachelor's Degree with commensurate experience   skills: CDASH Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com. For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.
    • raleigh, north carolina (remote)
    • permanent
    • $37,000 - $37,440 per year
    Seeking a Professional Self Starter for a CSA (Customer Service Associate)/ Appointment Setter Role with Benefits and/or Call Center Experience The CSA will answer customer inquiries via inbound/outbound phone calls, chat, and email to schedule participants for an appointment with a Benefits Advisor.  Must be able to multi-task while fully and accurately documenting all conversations and actions taken on each interaction. Must be able to Research options in proprietary tools and assist customer with website navigation and self-service options. This is a Remote Work from Home Opportunity - must reside in continental USA Starting Pay: $18.00hr 4 Weeks paid training (100% attendance during training is a must) Available Overtime Must be able to pass 10yr BG check and a Credit Check (If warranted you are able to set up payment arrangements for delinquent accounts that apply) Must be able to hard wire connect to the Internet (No Wifi) Possible Assessments (Call center & Computer base knowledge)  salary: $37,000 - $37,440 per yearshift: Firstwork hours: 8 AM - 8 PMeducation: High` SchoolResponsibilities Possess ability to talk and efficiently type simultaneously Strong computer skills and desktop navigation  Experience and general comfort level using Microsoft Word, Excel, computer telephony, internet, and computer tools Ability to multitask across multi-functional work On camera visibility during any meetings, trainings, or per leadership request Proven success in maintaining a calm and professional demeanor in a fast-paced business environment; able to de-escalate  Meets or exceeds all key performance indicators Strong written and verbal communication, customer service and rapport building skills Aptitude for understanding details of insurance or complex information Takes initiative and demonstrates strong problem-solving skills Must successfully complete paid training course without days missed The essential functions of this role include:working up to 8 hrs of overtime per weekworking weekendsSkillsCall Center SupportBasic Computer SkillsAdapting to ChangeQualificationsYears of experience: 1 yearExperience level: Entry LevelRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.
    Seeking a Professional Self Starter for a CSA (Customer Service Associate)/ Appointment Setter Role with Benefits and/or Call Center Experience The CSA will answer customer inquiries via inbound/outbound phone calls, chat, and email to schedule participants for an appointment with a Benefits Advisor.  Must be able to multi-task while fully and accurately documenting all conversations and actions taken on each interaction. Must be able to Research options in proprietary tools and assist customer with website navigation and self-service options. This is a Remote Work from Home Opportunity - must reside in continental USA Starting Pay: $18.00hr 4 Weeks paid training (100% attendance during training is a must) Available Overtime Must be able to pass 10yr BG check and a Credit Check (If warranted you are able to set up payment arrangements for delinquent accounts that apply) Must be able to hard wire connect to the Internet (No Wifi) Possible Assessments (Call center & Computer base knowledge)  salary: $37,000 - $37,440 per yearshift: Firstwork hours: 8 AM - 8 PMeducation: High` SchoolResponsibilities Possess ability to talk and efficiently type simultaneously Strong computer skills and desktop navigation  Experience and general comfort level using Microsoft Word, Excel, computer telephony, internet, and computer tools Ability to multitask across multi-functional work On camera visibility during any meetings, trainings, or per leadership request Proven success in maintaining a calm and professional demeanor in a fast-paced business environment; able to de-escalate  Meets or exceeds all key performance indicators Strong written and verbal communication, customer service and rapport building skills Aptitude for understanding details of insurance or complex information Takes initiative and demonstrates strong problem-solving skills Must successfully complete paid training course without days missed The essential functions of this role include:working up to 8 hrs of overtime per weekworking weekendsSkillsCall Center SupportBasic Computer SkillsAdapting to ChangeQualificationsYears of experience: 1 yearExperience level: Entry LevelRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.
    • durham, north carolina (remote)
    • temp to perm
    • $17.50 - $18.50 per hour
    Does the idea of an open, challenging, and collaborative environment put a smile on your face? Do you enjoy making a real difference in the lives of patients as you ensure they get the coverage they need? If you have a positive, professional demeanor and want to work with a company that supports patient healthcare and insurance needs, this opportunity is perfect for you! Location: Work From Home (until safe to return to office in Greenfield, IN 46140) Hours: 8 Hour Shifts from 6AM - 7PM, Monday-Friday Program Specialists will receive training on how to respond to patient requests, work closely with our healthcare partners, and navigate the complexities of insurance. This is a high volume call center environment that provides customer support for patients.salary: $17.5 - $18.5 per hourshift: Firstwork hours: 8 AM - 7 PMeducation: High` SchoolResponsibilities Handle calls, track communications, and record product data  Provide customer support on product information, reimbursement, or availability options Inbound/Outbound calls from patients, healthcare partners, and insurance providers Educate patients on their available products and options for insurance Work with medical insurance companies to determine if patients are eligible for their treatment The essential functions of this role include:working in a smoke free environmentSkillsCustomer Service (3 years of experience is preferred)Data EntryInbound/Outbound CallsCall Center Experience (3 years of experience is preferred)Computer LiterateQualificationsYears of experience: 3 yearsExperience level: ExperiencedRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.
    Does the idea of an open, challenging, and collaborative environment put a smile on your face? Do you enjoy making a real difference in the lives of patients as you ensure they get the coverage they need? If you have a positive, professional demeanor and want to work with a company that supports patient healthcare and insurance needs, this opportunity is perfect for you! Location: Work From Home (until safe to return to office in Greenfield, IN 46140) Hours: 8 Hour Shifts from 6AM - 7PM, Monday-Friday Program Specialists will receive training on how to respond to patient requests, work closely with our healthcare partners, and navigate the complexities of insurance. This is a high volume call center environment that provides customer support for patients.salary: $17.5 - $18.5 per hourshift: Firstwork hours: 8 AM - 7 PMeducation: High` SchoolResponsibilities Handle calls, track communications, and record product data  Provide customer support on product information, reimbursement, or availability options Inbound/Outbound calls from patients, healthcare partners, and insurance providers Educate patients on their available products and options for insurance Work with medical insurance companies to determine if patients are eligible for their treatment The essential functions of this role include:working in a smoke free environmentSkillsCustomer Service (3 years of experience is preferred)Data EntryInbound/Outbound CallsCall Center Experience (3 years of experience is preferred)Computer LiterateQualificationsYears of experience: 3 yearsExperience level: ExperiencedRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.
    • raleigh, north carolina (remote)
    • temporary
    • $20 per hour
    Are you looking to use your skills in a new Care Coordinator position? This client is Hiring Now!  The client is looking for the following in a candidate: Outstanding communication and customer service Flexibility to complete a variety of tasks  Excellent Problem solving skills If this position interests you, apply today! This position is REMOTE - candidate MUST be located in NC.   salary: $20 - $20 per hourshift: Firstwork hours: 8 AM - 5 PMeducation: BachelorResponsibilities Provide specialty service care coordination to beneficiaries. Ensure appropriate services are delivered by specialty providers and ensure continuity of care across services. Responsible for the total care plan, encompassing all services and plans related to beneficiaries. Provide case management complying with Conflict Free Case Management rules. SkillsDecision MakingMicrosoft OfficePatient Care CoordinationMulti-taskingScheduling AppointmentsManaged CareBenefits AdministrationQualificationsYears of experience: 2 yearsExperience level: ExperiencedRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.
    Are you looking to use your skills in a new Care Coordinator position? This client is Hiring Now!  The client is looking for the following in a candidate: Outstanding communication and customer service Flexibility to complete a variety of tasks  Excellent Problem solving skills If this position interests you, apply today! This position is REMOTE - candidate MUST be located in NC.   salary: $20 - $20 per hourshift: Firstwork hours: 8 AM - 5 PMeducation: BachelorResponsibilities Provide specialty service care coordination to beneficiaries. Ensure appropriate services are delivered by specialty providers and ensure continuity of care across services. Responsible for the total care plan, encompassing all services and plans related to beneficiaries. Provide case management complying with Conflict Free Case Management rules. SkillsDecision MakingMicrosoft OfficePatient Care CoordinationMulti-taskingScheduling AppointmentsManaged CareBenefits AdministrationQualificationsYears of experience: 2 yearsExperience level: ExperiencedRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.

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